All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

FACEBOOK

4 hours ago

SMRT
Lost and found: Earlier this year, Station Manager (SM) Melanie from Marymount station was informed by colleagues from our Operations Control Centre (OCC) that a young Nepalese girl 👧 was separated from her parents at another station. With great #teamwork and coordination between our station and train staff, she was located onboard a moving train! 🚇 Our staff watched over the girl until they arrived at Marymount station, where SM Melanie was waiting to receive her at the platform. Sensing that the young girl seemed scared, SM Melanie took her to the staff room and offered her drinks and biscuits. SM Melanie chatted with her to calm her nerves while waiting for her parents' arrival. The girl was reunited with her family and were extremely grateful to SM Melanie and her colleagues for their help. 🥰 #FacesOfSMRT #gemsofsmrt #OneTeam ... See MoreSee Less
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1 day ago

SMRT
#DidYouKnow our trains colleagues undergo regular scenario-based training with the help of enhanced technology to react to situations like Signal Pass At Danger (SPAD)? Read on to find out more!#Allabouttrains #safecommutes ... See MoreSee Less
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3 days ago

SMRT
Can you guess one of the ways we conserve water at Tuas Depot?#smrt #SMRTisGreen ... See MoreSee Less
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