All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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4 hours ago

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💗 A story of our #SMRT dementia heroes for #WorldAlzheimersDay 🙆🏻‍♀️Assistant Station Manager (ASM) Lum Kee Kong was at the Passenger Service Centre (PSC) in 🚊 Redhill station when he spotted an elderly lady, Mdm Leong, pacing anxiously along the concourse. 👵 Mdm Leong was feeling disorientated and started to tear when ASM Lum approached her. 😢 Reassuring Mdm Leong, ASM Lum took her to the #wecare room to rest, while our staff tried to contact her family. Thankfully, Station Manager (SM) Lee Sze Yuin soon managed to reach Mdm Leong's son. 👍 While waiting for her son to arrive, ASM Nurhuda Binte Mohamed accompanied Mdm Leong to make sure she was well cared for — even taking Mdm Leong on slow walks around the station to keep her spirits up! 🥰World Alzheimer's Day aims to raise awareness and encourage support of dementia. 💞 Since 2017, SMRT has been partnering 🤝 the Agency for Integrated Care - AIC Singapore and Community Care Organisations (CCOs) like Dementia Singapore to enhance our suite of dementia-friendly initiatives as part of #GoToSMRT. 🤗 We are proud to strongly support the Dementia-Friendly Singapore initiative! 💪#AllAboutTrains #AllAboutBuses #inclusivity ... See MoreSee Less
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5 hours ago

SMRT
💫 Showcasing #Smrt's evolving capabilities at Bishan Depot (BSD) — Singapore's first train depot (officially opened in Nov 1987)! 🤯 Last week (14 Sep), SMRT hosted Acting Minister, Ministry of Transport, Singapore (MOT), Chee Hong Tat 徐芳达, at Bishan Depot (BSD). 🚊👏 Acting Minister was received by SMRT Management, which included Chairman, Seah Moon Ming; Group CEO, Ngien Hoon Ping and President Trains, Lam Sheau Kai. ⚓️ We were also joined by officials from the MOT and Land Transport Authority – We Keep Your World Moving. 🤩 During the tour around BSD 👀, our team shared how SMRT has enhanced our maintenance processes and digitalisation efforts, as well as strengthened workplace safety, efficiency, and inclusivity. 👍 💪#Kaizen Room — Exhibiting our workforce inclusivity initiatives that support #OurSMRT and our commitment to continuous improvement through #Kaizen@SMRT.🛠️Maintenance Workshops — Demonstrating our enhanced work processes for maintenance on battery, aircon, and rolling stock. 💻Engineering Data Analytics Centre (EDAC) — Briefing on SMRT Trains' digitalisation efforts to monitor performance and generate maintenance insights, for enhanced reliability and resilience. #AllAboutTrains #safetyfirst ... See MoreSee Less
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1 day ago

SMRT
"Singapore's transit system just became a bookworm's paradise," said netizen 'Rampz' 📚🐛Read about the recent launch of Nodes within SMRT's network, 🚆🚍 in partnership with the National Library Board, Singapore (NLB). 🤝 Nodes, which will be up from Sep 2023 to Mar 2024, will allow commuters easy access to NLB's rich collection of e-resources by scanning QR codes at our station platforms and bus interchanges. 🤳Scan these Nodes at SMRT currently available at:🔴 Woodlands (NS9) 🚍 Woodlands Integrated Transport HubComing soon! 🔴 Bishan (NS17)🔴 Orchard (NS22)🟢 Tiong Bahru (EW17)🚍 Bukit Panjang Integrated Transport Hub🚍 Choa Chu Kang Bus Interchange👀 Read more — The Straits Times: www.facebook.com/TheStraitsTimes/posts/615742274046270 ... See MoreSee Less
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1 day ago

SMRT
Lights, camera, action! 🎬 Due to a Hogarth Worldwide filming 🎥, Bus Service 75 will skip 2⃣️ bus stops on 24 Sep (Sun). 📆Date & Time: 24 Sep (Sun), first bus to 2pm🚍Affected bus: 75❌Skipped bus stops: 📍Aft Capital Twr (03111)📍Raffles Pl Stn Exit F (03031)See the poster for more info! 👀 #SMRT #AllAboutBuses ... See MoreSee Less
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1 day ago

SMRT
#DoYouKnow: 🇸🇬 "Singapore on Canvas," the longest hand-drawn historical art mural in Singapore, can be found at Tanjong Pagar MRT station? 🟢 🖼️The remarkable 67-metre-long artwork, 📏 by local artist Ng Peng Sing, 🧑‍🎨️ was proudly unveiled last weekend. This is a joint collaboration between #SMRT Trains, Tanjong Pagar Community Club, Tanjong Pagar-Tiong Bahru Grassroots Organisations (GROs) and Land Transport Authority – We Keep Your World Moving. This mural also supports SMRT's Communities in Station programme to transform our stations into inclusive community spaces.The mural intricately depicts key elements of Singapore's 200-year history, including 📅 pivotal events, 🗓️ significant dates, 🏛️ iconic sites and 👥 prominent figures. See if you can spot founding Prime Minister of Singapore, Mr Lee Kuan Yew, or an SMRT train in the artwork! 👏💞Our heartfelt gratitude to Guest-of-Honour Minister Indranee Rajah for gracing this momentous occasion. 🙏 Also in attendance from SMRT were Chairman Seah Moon Ming; Group CEO Ngien Hoon Ping; President, Trains, Lam Sheau Kai; and other Management. Guests include Ministry of Transport, Singapore, Permanent Secretary, Loh Ngai Seng and LTA, Deputy CE, Goh Teck Seng as well as community guests and grassroots leaders. 👏🤗#AllAboutTrains ... See MoreSee Less
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