All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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3 minutes ago

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“Stations and bus interchanges should be more than a transit point for commuters. It’s a place where we can engage the community.”– Mr Hoon Ping Ngien, SMRT GCEOEarlier this week, SMRT was honoured to have hosted Singapore’s transport experts in a sharing–cum-lunch engagement session at our office. 🍽 💬 GCEO gave an overview of SMRT and updated on recent initiatives and general business developments. 👏🎉 We also reiterated the importance of safety in our operations, shared about our efforts at digitalisation, the various aspect and economic value of #ESG as well as how SMRT has integrated the ethos of #Kaizen into our practices. 🦺🤗Thank you, transport experts, for a fruitful 2-hour session, full of cross-learnings:⭐ Mr Peng Yam Tan, Chief Defence Scientist, Ministry of Defence, Singapore (MINDEF)⭐ Prof Lawrence Loh, Director, Centre for Governance and Sustainability, National University of Singapore⭐ A/P Walter Theseira, Associate Professor, Economics, Singapore University of Social Sciences⭐ Mr Andrew Chow, Head of Strategy, Urban Solutions, ST Engineering⭐ A/P Terence Fan, Assistant Professor, Strategy & Entrepreneurship (Education), Singapore Management University⭐ A/P Andrew Keong Ng, Associate Professor, Singapore Institute of Technology (SIT)⭐ A/P Yi Zhou, Associate Professor, SIT We are excited that this marks the first of many regular engagement sessions as we strengthen our connections and build ties with our transport experts. Watch this space for more! 👀👍#SMRT #SafetyFirst ... See MoreSee Less
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1 hour ago

SMRT
"It is important for us to care for all living creatures while making it a safe, comfortable and smooth journey for commuters." - Assistant Station Manager (ASM) Syahril Bin Mohammed HosainiASM Archanavalli D/O Sagadevan was completing her night shift at 6AM when a commuter informed her about a dog wandering around an exit at Buona Vista station. 🐶🚊 The dog was called Apollo and after escaping its home, it roved about and reached the MRT station more than 1KM away! 😟 Together with ASM Syahril, ASM Archana brought Apollo to the Station Manager Room. They called the number on Apollo's collar tag and managed to get in touch with Apollo's owner. 👍 While waiting for its owner to arrive, ASM Syahril and ASM Archana made sure Apollo was safe, comfortable and of course, got treats for being a good boy! Woof woof! 🍪As they say, every dog (or robot dog) has its day! 🐕 We're heartened to read the words of gratitude for our ASMs from Apollo's owner. ❤️ Thank you, ASM Syahril and ASM Archana for exemplifying the #WeCare service ethos towards our commuters and the community. 🤗 A round of a-paws 🐾 for going the distance! ✨#SMRT #AllAboutTrains #WeCare #GoToSMRT ... See MoreSee Less
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1 day ago

SMRT
Meet Assistant Station Manager (ASM) Subramaniam S/O Vellachamy of Commonwealth station! 🚊✨🤩#OurSMRT #AllAboutTrains #happycommutes #wecare ... See MoreSee Less
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1 day ago

SMRT
Due to Collyer Quay Hoisting Activity 2023, bus service 75 will skip the following bus stops on 2 and 3 Jun 2023. 👇 📆Date: 2 & 3 Jun (Fri & Sat)❌Skipped bus stops: Esplanade Bridge (02111) and Fullerton Sq (03011)🚍Affected bus: 75 (First bus to last bus) See the poster for more info! 👀 #SMRT #AllAboutBuses ... See MoreSee Less
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1 day ago

SMRT
#DoYouKnow: The Hearing Enhancement System (HES) has been installed at the Passenger Service Centres (PSC) in all Thomson-East Coast Line MRT stations, and will be available in all future MRT stations! 🤗🚇The HES helps commuters with hearing aids 🦻 communicate effectively with station staff at the PSCs and is part of Land Transport Authority – We Keep Your World Moving features to improve accessibility for all. 🥰Our SMRT staff are well-trained and ready to assist commuters with special needs — don't hesitate to approach any of our staff for help with your journey! ❤️#Smrt #AllAboutTrains #wecare #GoToSMRT #inclusivity ... See MoreSee Less
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