All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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2 days ago

SMRT
#DidYouKnow you can get special assistance for the visually impaired as part of SMRT's Go-To SMRT initiative? This is part of our commitment to serve the community better because #wecare. 🥰 Check out this video for more! 👇#smrt #wecare #Allabouttrains #AllAboutBuses #inclusivity ... See MoreSee Less
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5 days ago

SMRT
#GoToSMRT: When Senior Station Manager (SSM) Khairi was alerted that an 8-year-old Korean girl was missing in the network, he immediately informed all staff available to look out for her.Service Ambassador (SA) Morni eventually spotted the girl who was being accompanied by two commuters. While SSM Khairi tried to contact the girl’s next-of-kin, SA Morni and Assistant Station Manager (ASM) Joseph chatted with her about school and her friends to help her feel at ease. 🤗Eventually, the girl was reunited with her brother. He was grateful to all station staff for their efforts in keeping his sister safe and comfortable. 🥰#WeCare #OneTeam #FacesOfSMRT #GEMSofSMRT #MissingPersons ... See MoreSee Less
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5 days ago

SMRT
#Safety@SMRT is our top priority. Our train captains are using the Advanced Train Operations Management System (ATOMS) on the go! 🤳Using the safety checklist function on the digital platform, they prepare trains for commuter service daily. ATOMS also allows real-time reporting of technical faults to various maintenance teams for prompt rectification, providing safer and more reliable journeys! #safetyfirst #digitalisation #Allabouttrains #Kaizen@SMRT ... See MoreSee Less
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