All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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1 day ago

SMRT

#AllAboutBuses Check out this beautiful drawing by Fajardo from West Spring Primary School! ❤️

From now till the end of November, a series of artwork with the theme ‘Graciousness on Public Transport’ created by students from West Spring Primary School will be featured on the interactive panels at Bukit Panjang Integrated Transport Hub (BPITH).

Remember to look out for these creative pieces when you are at BPITH! 😊
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2 days ago

SMRT

#FacesofSMRT When her niece, Ms Wendy Lim, failed to turn up as scheduled at Jurong East MRT station to meet her for a hospital appointment at Ng Teng Fong Hospital, Ms Joyce Heng approached the Passenger Service Centre at Jurong East MRT station for assistance. As Ms Lim is a person with disability, Ms Heng was worried that her niece may have lost her way in the MRT network.

Without hesitation, Senior Assistant Station Manager Hzlinah Binte Ab Hamid immediately took down a description of Ms Lim. She proceeded to make a station announcement and put in a request for her colleagues at other stations to keep a look out for Ms Lim. Upon learning from Ms Heng that her niece often mistook Ng Teng Fong General Hospital with Khoo Teck Puat Hospital in Yishun, SASM Hzlinah contacted her colleagues at Yishun MRT station to assist to look out for Ms Lim. SASM Hzlinah’s efforts and quick-thinking eventually paid off, as Ms Lim was found at Yishun MRT station. With the help of our staff at Yishun MRT station, Ms Lim eventually made her way back to Jurong East MRT station to be reunited with her aunt.

SASM Hzlinah said: “I felt overjoyed and relieved when Ms Lim and Ms Heng were finally reunited. Seeing the smiles on their faces was enough to make my day and that motivates me to do even more for my commuters”.

Well done SASM Hzlinah! 😊

#ServiceFromTheHeart #SMRTHeroes
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