All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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“We are Team SMRT.” says SMRT Chairman, Seah Moon Ming.

A day after the first weekend of early closure, Saturday late opening and Sunday full day closure where he personally walked the ground, Mr Seah was determined to start his week visiting our staff to thank them for working tirelessly throughout the last weekend. Known for his hands-on leadership style, his visit reaffirmed his commitment towards raising rail reliability and improving commuter journeys.

Staff from Rail operations, as well as maintenance field teams from Building & Facilities, Power and Signalling gathered to meet Mr Seah at Jurong crew point where he emphasised that every SMRT staff plays an important role in creating a safe and conducive environment for ourselves, our colleagues and our commuters.

Those who interacted with him today were encouraged to hear it from the man himself that he will support and work with them to overcome the challenges together as the Chairman recognises that rail operations and engineering efforts can be complex. He shared that he will continue his regular ground visits to understand the ground issues and challenges faced by staff, so that appropriate measures can be implemented for better commuter journeys. #SMRT #TeamSMRT
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Our engineers and technicians are geared up for even more maintenance, renewal and repairs works through the night!

If you chance upon a “yellow” vehicle on our track tonight, that’s our Rail Grinding Vehicle (RGV). The RGV is used to reprofile the train tracks so that commuters can enjoy a smoother and more comfortable ride.

#Doyouknow that on a usual night, a RGV can cover about 800m of track works? But with the extended hours tonight, it is able to double up the work!

Our staff will press on and continue the works till early morning tomorrow. Thank you for the support and understanding. We will do our best to bring you better journeys.

Check out the snapshots of our RGV at work! #LetsPressOn #SMRT
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Our teams of engineers and technicians have started work through the night up till now, as several stations along the North-South and East-West Lines close for the full-day to allow for renewal and ma...

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