All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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Over a two-day meeting, we hosted a Technical Advisory Panel comprising nine international rail experts and local participants who extensively assessed and examined our renewal efforts on our 30 year-old North-South and East-West Lines. The panel provides us with independent expert and technical advice to enhance our engineering capabilities.

We seek your patience as time is needed for our ongoing rail renewal effort as the engineering work is large-scale and complex. We are encouraged by the affirmation given by the panel as we continue to improve rail reliability for the benefit of our commuters.
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#Allaboutbuses Hey #Woodlands residents, noticed a single-deck bus with not two - but three doors - plying around your neighbourhood?

The second phase of the trial of our single-deck three-door bus started on Bus Service 901 yesterday (19 September)! Residents and staff were treated to special performances by students from Riverside Secondary School to mark the start of the trial. The students also penned down heart-warming “Thank You” notes to express their appreciation for the hard work put in by our bus captains.

From now till 18 December 2017, be sure to catch a ride on it to experience the new features on board! 🚌
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