All-of-SMRT Approach to Keep Trains Moving

In SMRT, all staff have a part to play in keeping train services moving. SMRT managers and staff, not just those on the front line, also perform customer service duties during periods when large numbers of commuters are expected to use the network to attend events. All new staff joining SMRT are also familiarised with different aspects of commuter operations before taking up other assignments in the company.


Rail Renewal Milestone: 188,000 Sleepers Replaced

To enhance rail reliability and to provide better journeys for millions of commuters who travel with SMRT every day, we embarked on the biggest rail transformation programme since rail operations began in Singapore in 1987. SMRT Trains and the Land Transport Authority took three years to replace all 188,000 wooden sleepers with concrete ones on the North-South and East-West Lines.

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North-South Line Update @ 4.53pm, 18 Aug

Commuters who are planning to travel on the North-South Line (NSL) this evening are advised to plan their journeys ahead. Some additional train travelling time may be necessary.

Train services on the NSL have been running smoothly since this morning, and our engineers continue to monitor the system very closely.

Our staff will be on hand to assist commuters.
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North-South Line Update @ 9.22am, 18 Aug

Train services on the North-South Line are running normally since 9.15am. Free regular bus and bridging bus services have ended.

Signalling experts and engineers are still checking the system to identify the root cause of the problem.
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