Station Stories: Changi Airport MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

CG2: Changi Airport Station

The Changi Airport MRT Station (CG2) station was opened on 27 February 2002 by the then Minister for Transport, Mr Yeo Cheow Tong as one of the terminal Mass Rapid Transit (MRT) stations for the East West Line. It is located in between Singapore Changi Airport’s Terminal 2 and Terminal 3.

With no residential areas nearby, Station Manager Muhd Azhari and his team has the unique experience of dealing with tourists. “It is a challenging task as tourists often gets confused and some have difficulties conversing in English” says Muhd Azhari, who has been in SMRT for 8 years.

Changi Airport MRT Station Passenger Service Centre

The Station Staff at Changi Airport MRT Station’s Passenger Service Centre

A.Halid, Assistant Station Manager who has been working in SMRT for 18 years adds “Many passengers who just arrived in Singapore, often asks us on hotels that they can stay in. In most cases they don’t want the high-end hotels but instead asks about the cheap backpackers’ inn. To ensure that we are able to provide our commuters with the best answer we took the initiative to consolidate a list of hotels in Singapore”.

At Changi Airport MRT Station, peak hours are dependent on flight schedules. The station sees a higher flow of commuters from Thursdays to Saturdays as well as Sunday evenings.

Here are 5 things you may not know about Changi Airport MRT Station

  • Changi Airport MRT station has the widest platforms of any underground station in Singapore. It’s 26.5 meters wide.
  • It is one of the three MRT stations that have fare gates on the same level as the platform. (The other two stations are Bishan and Expo station)
  • Almost every day at least one passenger leaves a belonging behind at the platform.
  • The station has a list of every hotel in Singapore as well as the closest MRT station to these places. This is because Changi Airport Station staff commonly receive queries on hotel locations.
  • Grateful tourists thankful for the good service from station staff have presented them with soft toys and keep sakes as farewell gifts. You can see these displayed at the Passenger Service Centre.
Soft toys on display at the Changi Airport MRT Station PSC

Soft toys on display at the Changi Airport MRT Station PSC

Renewing the ageing infrastructure

The Yew Tee to Kranji stretch on the North South Line was described in The Straits Times, as the “most problematic section” of the North South Line (“Wanted: Experts to give rail network thorough health check”). In this blog post, Mr Lee Ling Wee, Managing Director of SMRT Trains, explains how SMRT is working to improve reliability not just along the 4.1 km of tracks between Yew Tee and Kranji, but throughout the North South-East West Line.

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Bus Captain Sng Eng Tiong – The “Sweet” Bus Captain

SMRT celebrates outstanding service excellence with the CEO Service Excellence awards. The awards recipients have all gone out of their way to show an exceptional level of service for commuters and colleagues alike. They serve as a example to all of us at SMRT that service excellence comes from within.

Bus Captain Sng Eng Tiong has been featured before in other news and blogs, like mothership.sg. Bus Captain Sng is known to many as the sweet bus captain because of the basket of sweets and treats that he has next to his seat.  A simple sign explains it all, “Please help yourself to the candy and have a sweet journey ahead.”

Bus Captain Sng shares his motivations and inspiration behind this simple act of kindness.

The service excellence course (that all SMRT employees will go through) got me thinking of delivering service in a more creative way. I wanted to bring on smiles in everyone who journeys with us and tap on the empowerment that has been given to me. At that time, I also remembered watching a news report about a taxi driver who provided mints at the back of his taxi and a short greeting note to bring a smile to his passengers’ faces.

Station Stories: Pasir Ris MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

EW 1: Pasir Ris Station

Opened in 1989, Pasir Ris MRT Station (EW1) is the eastern terminal station of the East West Line. It is also the first above ground MRT Station in Singapore to begin installing half height platform screen doors.

At the heart of Pasir Ris New Town and located right next to White Sands Shopping Centre, Pasir Ris MRT Station, is helmed by a seven man strong team throughout the day.

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Station Stories: Joo Koon MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

EW 29: Joo Koon

At the western terminus of the East West line, lies Joo Koon MRT Station. Opened on 28 February 2009, Joo Koon MRT Station is unique as there are no residential areas surrounding it. Instead, there are numerous factories as well as army camps in its vicinity.

On weekdays, other than the usual peak hour traffic in the morning and evenings, Joo Koon MRT station is relatively quiet.

JooKoonStationStaff

However it’s no walk in the park says Station Manager Sawal, who’s been in SMRT for the last 21 years.  “When we first started, there were no buildings around but now there are factories and once the extension (Tuas Link) comes up we expect to get busier”.  He further adds “Over the weekends the station can get crowded as at times bus loads of workers arrive”.

Station Manager Sawal is very familiar with the surroundings as he was part of the team that was working with LTA even before the station was operational.