Prime Minister Lee Hsien Loong visits Bishan Depot

Prime Minister Lee Hsien Loong found the time in his busy schedule to visit Bishan Depot for the first time.  The Prime Minister was accompanied by his wife, Madam Ho Ching, as well as Minister for Transport Lui Tuck Yew and NTUC Secretary-General Chan Chun Sing.

PM Lee visits SMRT Bishan DepotArriving just after midnight, the Prime Minister was invited to view how sleepers are replaced by our own resleepering team.

Wooden sleepers can weigh up to 250kgs. It takes 4 men to lift one sleeper.

Wooden sleepers can weigh up to 250kgs. It takes 4 men to lift one sleeper.

He also observed how the Track Tamping Vehicle, Rail Grinding Vehicle and the Multi-Function Vehicle all play a part in rail maintenance.

The Track Tamping Vehicle uses vibrations to settle the ballast, which are the small rocks found at the tracks.

The Track Tamping Vehicle uses vibrations to settle the ballast, which are the small rocks found at the tracks.

PM Lee inspects are refurbished train

Prime Minister Lee was also shown the different refurbishments that SMRT has done on the trains, such as the new signalling system, the Permanent Magnet Synchronous Motor (a quieter and more energy efficient motor), and the Linear Variable Displacement Transducer, a sensor which checks the alignment of the third rail which supplies power to trains.

The new signalling system will service intervals to be shortened to 100 seconds from the current 120 seconds.

The new signalling system will service intervals to be shortened to 100 seconds from the current 120 seconds.

The night visit ended with a rousing dialogue session where staff took the opportunity to speak to PM Lee personally.

PM Lee speaks to the staffPM Lee visit, group shot

PM Lee speaks to the staff at SMRT

Just before he left Bishan Depot, PM Lee expressed his gratitude to the staff present for their hard work on keeping the rail system working well. He also posted this message on his Facebook the following day,

Work on MRT trains does not stop when the last passengers alight and the stations close. I paid a midnight visit to…

Posted by Lee Hsien Loong on Tuesday, 26 May 2015

SMRT amongst first rail operators in Asia to be awarded with ISO 55001 certificate

SMRT amongst first rail operators in Asia to be awarded with ISO 55001 certificate as part of its drive towards higher train service reliability

SMRT was presented with the ISO 55001 certificate on 4th May 2015 by TUV SUD PSB, a German-based technical services provider, after months of preparation and reviews in the way it manages its rail assets such as trains, tracks and signaling systems. By benchmarking its maintenance processes and service levels to best-of-class international standards, this certification marks a key milestone for the transport operator towards higher rail reliability and service excellence.

L-R: SMRT President and Group CEO Mr Desmond Kuek, SMRT Trains Managing Director Mr Lee Ling Wee, TUV SUD ASEAN Vice President Mr Clement Teo, TUB SUD ASEAN CEO Mr Richard Hong

L-R: SMRT President and Group CEO Mr Desmond Kuek, SMRT Trains Managing Director Mr Lee Ling Wee, TUV SUD ASEAN Vice President Mr Clement Teo, TUV SUD ASEAN CEO Mr Richard Hong

The achievement of the ISO 55001 standard is part of the journey that SMRT has embarked on to expand its asset management approach and maintenance regime from one that relies on OEM recommendation (fixed maintenance intervals) to one that includes identification, analysis and mitigation of asset failure risks, where intervals of maintenance works are regularly reviewed based on asset conditions. This risk-based maintenance regime embraces the predictive maintenance approach and will lead towards better resource optimization, reliability and commuter experience.

Mr Lee Ling Wee, Managing Director for SMRT Trains said, “The SMRT Trains team has worked hard for the past year to review and align our systems and processes to ISO 55001 standards. The achievement of this certification affirms that we are moving in the right direction. Having the right systems and processes in place, we now have to apply ourselves to each category of critical assets within the network that we operate, to deliver the highest standards of train service reliability.”

SMRT is currently the only rail operator in Singapore to have the ISO 55001 or equivalent asset management certification, and the second in Asia after Hong Kong’s MTR.

Station Stories: Jurong East MRT Station

Jurong East MRT Station

It’s no easy feat working at one of Singapore’s busiest MRT stations, yet if you ask Assistant Station Manager (ASM) Amran Bin Abdul, he wouldn’t want to be anywhere else.

ASM Amran has been working at Jurong East MRT Station for the last 16 years. In fact this was his first and only posting. Together with Station Manager Yeow Meng Chai, they are the longest serving SMRT staff at Jurong East MRT Station.

JurongEastPSC

Station Manager Yeow Meng Chai and Assistant Station Manager Amran are on hand to assist commuters

 

ASM Amran, who initially wanted to be posted at Choa Chu Kang MRT Station, due to the close proximity of his home, has developed many skills since he first started; one of it being patience. “Before I joined SMRT I use to be very hot tempered, but being thrust into the service line, I’ve learnt to mellow down”.

Over the years, ASM Amran’s job has been getting harder. This is due to increase of passengers at Jurong East MRT station. With many new shopping centers in the vicinity, there’s been a surge in passengers. However, ASM Amran is not one to cower from a challenge. “We have an able team here and with strong team work we will always provide excellent service to our passengers”. The number of passengers is expected to increase once the hospital and the hotel are open. But Jurong East MRT Station is equipped to handle a larger number of passengers. In 2011, under the Jurong East Modification Project (JEMP), the construction of two new platforms and a new track was completed. It is now the only station in Singapore that has six platforms.

Currently, the two new platforms; A and B, are only operational during peak periods. (Monday to Friday, 7am to 10am, 5pm to 8pm)

JurongEastPlatforms

 

Did you know?

  • Among all of SMRT’s stations, Jurong East MRT Station has the most number of surveillance cameras. There are a total of 322.
  • Jurong East MRT Station has 6 platforms. Platform A, D & E serves the North-South line. Platform C & E serves the East line and Platform F serves the West line.
  • It has the most number of Customer Service Ambassadors; 16 during the morning shift and 9 during the evening shift.