Trains Operations Review: Nurturing Our People

Train Captain at Work

SMRT Trains has a workforce of 5,200 to support our goals of delivering service and reliability to our commuters. Stationed across the island, with some starting their day long before the first train service, our people are the cornerstone of our success.

Profile of SMRT Employees

As SMRT Trains’ headcount increases to meet growing capacity and maintenance needs, we continue to shape a lean and productive workforce.

Profile of SMRT Staff Age

Our people play a critical role in meeting commuter service expectations. We believe in cultivating an empowered engineering technical and operations workforce, and are focused on offering opportunities aplenty for their professional development to ensure that our engineering staff are well-equipped to manage our new and complex systems.

Staff Programmes

At SMRT, we believe that creating a workplace that is healthy, safe and conducive to high standards of performance is everyone’s responsibility.

We nurture a caring and cohesive culture supported by fair employment practices; proactively provide recognition, training and development for our people; and encourage them in their own journeys to build a rewarding life.

With our people at their best, we know that our commuters are in good hands too.

Graphics: SMRT Trains Ltd. Operations Review

SMRT 30 Years of Giving Appreciation Dinner

SMRT will give $30 million to aid those with mobility needs in our community, through a Gift of Mobility fund. This was announced by President and Group CEO Desmond Kuek at the ‘SMRT: 30 Years of Giving Appreciation Dinner’ held at SCRC on 16 August 2017.

From just five stations between Yio Chu Kang and Toa Payoh in 1987, SMRT has become Singapore’s premier multi-modal land transport provider. As SMRT continues to enhance reliability and improve service standards, we are mindful of our commitment to society.

We will take our Corporate Social Responsibility to a whole new level, as we mark our 30th anniversary. The Gift of Mobility Fund will allow SMRT to better serve the community and help build an inclusive society. SMRT has pledged to give $30 million in cash and contributions to aid those with mobility needs in our community. We will be able to reach a larger segment of society, in particular the elderly and commuters with disabilities, through this partnership with the Community Chest.

Mr Kuek said the Gift of Mobility fund is in line with our vision of Moving People, Enhancing Lives. “Being at the fore of commuter service, we are committed to providing safe, reliable and comfortable rides for the more than one billion passenger journeys on our trains, buses and taxis each year. And we want to also extend that service to include that one more elderly or special-needs person who might need a bit more care and support on their travel journey.”

Minister for Social and Family Development Tan Chuan-Jin said, “I am encouraged to see large corporate organisations stepping forward to engage and give back to the community through various community building initiatives and projects. It is important that as we strive for growth and development, we continue to look out for the elderly and the less fortunate amongst us.”

St Joseph’s Home and the Singapore Red Cross are amongst the first beneficiaries of the Gift of Mobility fund. At St Joseph’s Home, a nursing home with infant and childcare facilities, an inclusive playground will allow the elderly with mobility needs to interact with children attending the childcare centres there. Singapore Red Cross’ first ‘Clinic on Wheels’ programme will bring physiotherapy directly to the elderly in our community.

SMRT is also planning an innovative programme with Singtel and MINDS to improve our SMRTConnect mobile app to make land transport more inclusive and accessible for those with mobility and other special needs.

Trains Operations Review: Improving Reliability and Connectivity

SMRT staff at work

There are over two million commuter rides on our trains every day. SMRT Trains is working to ensure that we bring you safe, reliable and comfortable rides every day.

Our multi-year, multi-project efforts in renewing the North-South and East-West Lines (NSEWL) as well as our plans to increase reliability on the Circle Line and Bukit Panjang LRT are in full force. Here’s a snap shot and progress update on our ongoing renewal works.

SMRT Rail Renewal figures

The NSEWL will receive 57 new trains by 2018, of which 45 new trains have been delivered to Bishan Depot and Tuas Depot. The trains are being fitted out and tested extensively to ensure they are certified safe for passenger service.

Designed to operate with the new signalling system, we will be able to deploy more trains on the NSEWL in the foreseeable future.

SMRT upgrades older trains and buys new trains

As we work toward improving rail reliability, we place strong emphasis on growing our operations capability.

The Maintenance Operations Centre (MOC), the first of its kind in the region, was set up in 2015 to allow us to solve complex technical issues in real-time, so we can rectify track faults more quickly. The MOC has introduced new condition monitoring technologies and real-time data analytics to bolster our existing fault rectification arsenal.

Here’s a look at how we measure reliability and how we perform against the Land Transport Authority’s benchmarks.

SMRT measures reliability

From June 2017, SMRT began operating the Tuas West Extension, an extension of the EWL from Joo Koon Station.

With this, commuters travelling to Jurong and Tuas enjoy significantly better public transport connectivity.

Opening of the Tuas West Extension and Circle Line Loop

SMRT Trains will continue to bring you greater convenience and comfort.

Graphics: SMRT Trains Ltd. Operations Review 2017