Radio Giveaways’ Winners

Thank you for taking part in our online quiz last week.

Here are the answers:

 

  1. Mr Ong Teng Cheong, then-Deputy Prime Minister, was the guest of honour when MRT operations began on 7 Nov 1987.
  2. 188,000 many wooden sleepers were replaced on the North-South and East-West Lines.

 

We would like to congratulate the following winners:

Lee Lin Hsu

Nur Razak

Nurafian Zulkifli

Ong You Yuan

Tong Yew Fai

 

We will get in touch shortly. Thank you.

SMRT: Moving Stories

 SMRT: 30 Years

In 2017, SMRT celebrates 30 years of MRT operations.

Delivering a world-class transport service that is safe, reliable and customer-centric is at the heart of what we do.

As Singapore’s iconic train operator, we carry more than two million passengers on our train network daily. Throughout our 30 years of service, we have connected communities and transformed the way people live, work and play.

As we embark on our next leg, your journey matters. We look forward to the boundless opportunities to continue serving you and delivering safe and reliable travel experiences.

Our colleagues work tirelessly round the clock. Here are some of their stories.

 

“When the government first started recruiting for MRTC, I was young and raring for a challenge, so I went for the interview. They asked me whether I saw myself as a ‘railway man’. At that time, I was just a young engineer and did not understand the full implications of this question. Now, after 30 years in the industry, I can now say that I am.”

Vincent Tan, Senior Vice President, Corporate Services & Rail Operations

 

“I recall conducting a survey at Toa Payoh where I had to observe the traffic flow of people around the area. This helped to determine where to site the exits for the Toa Payoh MRT station.”

Chua Lee Na, Senior Planning Officer

 

“I had the honour of being selected to be the train operator of the first train to carry the VIPs and passengers from Toa Payoh to Yio Chu Kang MRT station.”

Hoong Mau Sui, Passenger Train Operator

 

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Win an exclusive SMRT Trains Thumbdrive!

Question: Who was the Guest of Honour when MRT operations began on 7 November 1987?

Email your name and answer to Editors@smrt.com.sg by 24 September 2017.

 

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

 

SMRT: Working For You

 30Years Anniversary Logo

In 2017, SMRT celebrates 30 years of MRT operations.

Delivering a world-class transport service that is safe, reliable and customer-centric is at the heart of what we do.

As Singapore’s iconic train operator, we carry more than two million passengers on our train network daily. Throughout our 30 years of service, we have connected communities and transformed the way people live, work and play.

As we embark on our next leg, your journey matters. We look forward to the boundless opportunities to continue serving you and delivering safe and reliable travel experiences.

 

Improving Reliability

Our renewal works on the North-South and East-West Lines (NSEWL) will ensure fewer train breakdowns, smoother rides and shorter waits.

Rail Renewal A
Rail Renewal B

Please refer to the Trains Operations Review 2017  for more information.

 

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Win an exclusive SMRT Trains Thumbdrive!

Question: How many wooden sleepers on the NSEWL were replaced?

Email your name and answer to Editors@smrt.com.sg by 24 September 2017.

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

Graphics: SMRT Trains Ltd. Operations Review 2017.

SMRT: 30 Years of Giving

 

At SMRT, we believe in having a positive impact on the communities we serve. With island-wide operations, we are committed to conducting our business in an economically, socially and environmentally–friendly manner that balances the interests of our stakeholders.

SMRT’s corporate social responsibility (CSR) strategy ensures greater affinity between our CSR programmes and our vision of Moving People, Enhancing Lives. Our CSR objectives are to support sustainable development at SMRT, while giving back to society and building a fair and inclusive community. CSR at SMRT is defined by three fundamental principles relating to philanthropy, volunteerism, advocacy and operational practices.

These principles are encapsulated in our three pillars of:

Enabling mobility

Empowering through arts and education

Encouraging environmental sustainability

In August 2017, SMRT unveiled a $30 million Gift of Mobility Fund to benefit elderly and commuters with disabilities. Efforts include the sponsorship of specially equipped vehicles that can carry wheelchairs, and inclusive playgrounds configured for children with different needs, enabling all to mingle in a play setting that fosters diversity. SMRT will partner the Community Chest to channel the fund towards supporting those in need and enabling the social service sector.

The Gift of Mobility Fund will broaden and deepen SMRT’s collaboration with Community Chest to lend a helping hand to the public with mobility needs. Social service organisations can tap on this fund to explore partnership opportunities to improve mobility and inclusivity in Singapore.

In the last 30 years, SMRT has been actively involved in projects that enhance the lives of Singaporeans through greater mobility within and outside its public transport network. The Gift of Mobility Fund will enable SMRT to make more substantial contributions to mobility causes and extend its reach to an even larger segment of society, in particular the elderly and commuters with disabilities.

SMRT President and Group Chief Executive Officer, Mr Desmond Kuek said: “Over the past 30 years, we have grown a strong tradition in SMRT of giving back to the community whom we serve.  Looking ahead, we will take our corporate social responsibility to a whole new level, with focus on inclusiveness and accessibility. Starting this year, we will set up a Gift of Mobility Fund of $30 million in cash and contributions in kind, and working together with our partners and beneficiaries, aim to reach out to better support those in our society with special mobility needs. This is in line with our vision of Moving People, Enhancing Lives.  Being at the fore of commuter service, we are committed to providing safe, reliable and comfortable rides for the more than one billion passenger journeys on our trains, buses and taxis each year.  And we want to also extend that service to include that one more elderly or special-needs person who might need a bit more care and support on their travel journey.”

 

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Win an exclusive SMRT Trains Thumbdrive!

Please list two initiatives under SMRT’s Gift of Mobility programme.

Email your name and answers to Editors@smrt.com.sg by 24 September 2017.

 

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

Bridging the Reliability Expectation Gap

In transit systems from London to Sydney, rail passengers are told to “mind the gap” between the train and the platform.

For Mr Shahrin Abdol Salam, Senior Vice President, Plans and Development, SMRT Trains, the phrase takes on a deeper meaning as his team works on the massive renewal of the 30-year-old North-South and East-West Lines (NSEWL), Singapore’s oldest, longest and most heavily-utilised MRT lines.

One of the biggest challenges is the way commuters judge the MRT system. “A commuter only cares about one train – the one that is either at or not at the MRT station at the moment he arrives. He does not care about the trains that have been running since 5am, or the ones that come after he has completed his journey.”

SMRT Trains, like many other rail operators, including Hong Kong MTR and Taipei Metro, uses Mean Kilometres Between Failure (MKBF) as a measure of service reliability. In the first half of 2017, MRT trains in Singapore travelled an average of 393,000 train-kilometres before a delay of more than five minutes, about three times better than 2015. The target is 1,000,000 train-kilometres in 2020.

The commuter, however, judges the system by what is happening the moment he’s on the platform, so past – smooth, comfortable and uneventful – journeys are quickly forgotten, he says, adding: “That’s why there will always be that gap.”

It is worth looking at what it takes for that single train to run without incident, Shahrin suggests. It takes interconnected systems of thousands of moving parts not just to work together, but to not break down. A failure in any one of these systems or subsystems can lead to a delay while the situation is rectified. Replacing any one of the systems also means having to ensure that they have to snugly fit into and sync with both the hardware and software of all the other existing systems.

The age and design on the system creates its further limitations – the primary one being the design of the initial system. There is no room for additional parallel tracks. That means, unlike in Tokyo or London, there is no option of shutting down a main line like the NSEWL, and diverting commuter traffic to alternatives.

“The NSEWL, which bears the brunt of most failures and complaints, is the backbone of our rail travel, and we don’t have the option of closing the system down. All our lines feed into it. So this 30-year-old system has to be renewed as it runs, and we continue to work hard and minimise the inconvenience associated with that.” The multi-year, multi-project rail transformation includes new concrete sleepers, a new signalling system, new power rails, refurbishment of midlife trains, progressive addition of 45 new trains and the delivery of 12 new trains by 2018.

Predict, Prevent, Recover

Various contingency plans have also been put in place to allow for quicker recovery from incidents when they do happen. When a hiccup occurs, inspection continues until the fault is identified, Shahrin says. “It is very easy for two- to three-minute faults to evolve into faults that last five minutes or longer. That is why we keep a close eye on every single fault.”

Through the 24-hour SMRT Maintenance Operations Centre located at Bishan Depot, engineering staff from different technical disciplines work together to react to incidents – big and small – faster. Frontliners at stations are also being trained as first responders to incidents.

From electronic displays in stations, real-time in-train information, mobile app SMRTConnect (iOS / Android), a Twitter feed with live updates and a dedicated WhatsApp number (97884398) for fault reporting, a growing list of options allow for effective two-way communication.

“We anticipate that there will be issues, and adapt our processes accordingly. We have trained staff to be more responsive in dealing with delays,” says Shahrin.

But for many of these moving parts, there will continue to be limitations.

“We are dealing with assets that are reaching end-of-life. Replacements are due and must be carried out to provide the safe and reliable journey that our commuters depend on us for,” Shahrin explains. For us, this means listening to our commuters to both identify and bridge those gaps.

 

Credits: Infographic – SMRT Trains Ltd. Operations Review 2017.