Paving the Way for Better Journeys III – Survey Winners

Better Journeys 3 SMRT Brochure

SMRT Trains is working to renew the North-South and East-West Lines (NSEWL), Singapore’s oldest and most heavily utilised MRT lines.

In May, SMRT published ‘Paving the Way for Better Journeys: Edition 3’ to inform residents of these upgrading efforts that aim to bring commuters better connectivity, greater convenience, more comfortable rides, timely information, smoother transitions, and safer and more reliable journeys.

This complex set of engineering projects is the first major upgrade for the lines since operations began in 1987. With trains serving commuters around 20 hours every day, work crews optimise the remaining hours to maintain and renew the network.

Thank you for your feedback and support. We take your comments seriously, and will continue our rail renewal efforts to provide you with better journeys.

The following winners have won an exclusive stored-value card, and will receive an email from us shortly. If you did not provide your email address, do look out for a phone call.

Click the image to view a larger version.

Wheels@Ubin 2018

Participants at the Wheels@Ubin event last Friday (2 Mar) experienced a new twist to first and last mile connectivity when SMRT taxi partners picked them up from their homes and brought them safely to Changi Sailing Club, where they were then ferried to Pulau Ubin aboard a Republic of Singapore Navy (RSN) landing craft. They were then ferried to the RSN Museum at Changi Naval Base. From their door-step right to Ubin and back, Wheels@Ubin participants who relied on mobility aids were in safe hands.

First-time volunteer Lee Kuan Yee said, “This is a good initiative and I am glad to be part of this meaningful event.” His assigned beneficiary, Tan Bee Lian, was at Pulau Ubin for the first time. The 50-year-old, who has congenital cerebral palsy since birth, thoroughly enjoyed her day, “I had a fun and exciting day, and I’m very happy with the transport arrangements.” 

Lee Kuan Yee & Tan Bee Lian

Another first-timer to Pulau Ubin is Jurani Bin Basri. The 52-year old who had a stroke six years ago said, “I was excited to be outdoors. This event is also a great platform for me to meet and make friends.” His accompanying taxi driver, Sim Hee Hock, said: “This is my second time volunteering for this event. It was a heartwarming experience to provide assistance to passengers with mobility needs.” 

Jurani Bin BasriSim Hee Hock & Lim Chye Lye

Minister for Social and Family Development and Second Minister for National Development, Mr Desmond Lee, SMRT President and Group CEO, Mr Desmond Kuek, and SMRT Taxis & Private Hire Services Managing Director, Mr Tony Heng lent their support for the event. Mr Kuek said: “Last year, as part of SMRT’s 30th Anniversary, we set up the $30 million Gift of Mobility Fund to better the lives of the needy and those with special needs. Today, we are delighted to support this meaningful project to provide Wheels@Ubin beneficiaries with greater mobility. It is heartening to see many of our Taxi partners volunteering their time to support the event. Quite a few of our partners have even taken time off from driving to spend the day with these beneficiaries. This is the spirit of SMRT’s vision of ‘Moving People, Enhancing Lives.”

Taxi PartnersTony & CEORSN Fast Craft Utility

Wheels@Ubin is a community project founded by Dennis Quek and Wilson Ang in 2015, which aims to raise awareness of accessibility in Singapore.

Going the Distance: Amran Bin Abdul

Service excellence is one of SMRT’s core values. Our service excellence ambassadors frequently go beyond the call of duty to help our commuters. Some of our staff have been fortunate to be awarded the National Kindness Award – Transport Gold 2017.

Senior Assistant Station Manager Amran Bin Abdul’s family and friends know that he is always extending a helping hand.

In December 2017, when MRT stations on the North-South and East-West Lines were closed to facilitate maintenance work, Amran took the initiative to return to work even though his shift had ended. He was about to take a bus home, when he decided to turn around and change into his uniform again.

“When I ended my shift around 8.30pm, it was raining heavily. I knew that the interchange was going to be crowded with commuters. I just felt my colleagues could use the extra help to guide commuters to the shuttle buses,” said Amran, who has been working at Jurong East MRT station for the last 18 years.

Amran was approached by a commuter who was accompanying an elderly man trying to get to Boon Lay. Despite being offered a wheelchair, the elderly passenger insisted on walking to the bus stop where the shuttle bus services were picking up passengers. Amran patiently assisted the passenger to the bus stop and waited for the bus with him. He made sure that the gentleman safely boarded the bus, before he continued with other duties.

Thank you for travelling with SMRT. We will continue to work hard to bring on smiles, every day and in everyone who journeys with us.