Entries by Editor

Going the Distance: Amran Bin Abdul

Service excellence is one of SMRT’s core values. Our service excellence ambassadors frequently go beyond the call of duty to help our commuters. Some of our staff have been fortunate to be awarded the National Kindness Award – Transport Gold 2017. Senior Assistant Station Manager Amran Bin Abdul’s family and friends know that he is […]

SMRT CEO: Standing Together As One

Staff Memo by President and Group Chief Executive Officer Mr Desmond Kuek Dear fellow colleagues, Much has been said about SMRT – in the news, on social media, at family dinners. Whether or not the remarks are fair and balanced, we take them all in our stride. There is always room to learn and do […]

SMRT CEO: Resolve to Do what’s Right

Staff Memo by President and Group Chief Executive Officer Mr Desmond Kuek Dear colleagues, 7 November should have been a celebration of 30 years of MRT operations. Instead, we were awash in collective shame because a few of our staff had let us down. They did not do what they were entrusted to. Their supervisors […]

Bridging the Reliability Expectation Gap

In transit systems from London to Sydney, rail passengers are told to “mind the gap” between the train and the platform. For Mr Shahrin Abdol Salam, Senior Vice President, Plans and Development, SMRT Trains, the phrase takes on a deeper meaning as his team works on the massive renewal of the 30-year-old North-South and East-West […]

SMRT-LTA Joint Media Conference

System-level performance checks of the new signalling system have placed SMRT in the spotlight recently. Mr Lee Ling Wee, Chief Executive Officer, SMRT Trains, updated the media at the SMRT-LTA Update on the re-signalling project today (14 July 2017). We share his remarks here. *** Good morning, members of the media. I just have three […]

Fine-tuning the New Signalling System

Since we began regular system-level performance checks on the new signalling system for the North-South Line, we have received valuable feedback and suggestions from many individuals and organisations. I thought it would be useful to share with commuters the intricacies of implementing a new signalling system on an existing line. Greenfield projects in railway engineering […]

The Future of Rail

Harnessing the best available technologies and working with forward-thinking research institutions is helping SMRT Trains put more early-warning systems in place and build a rail network that is future-ready. It is not unlike the perfectly-timed choreography of a Formula One pit stop team. Four men from the Emergency Response Unit (ERU) stand trackside on SMRT’s […]

7 Questions about SMRT Trains’ New Signalling System

Weekday system-level performance checks on the new signalling system for North-South Line (NSL) commenced on 29 May 2017. As the new signalling system is fine-tuned by engineers, commuters may expect teething issues from the new system while aboard NSL trains between Marina South Pier and Jurong East. This guide explains some of the situations you […]

Minister Khaw Boon Wan at Kim Chuan Depot

SMRT Trains welcomed Coordinating Minister for Infrastructure and Minister for Transport Khaw Boon Wan to Kim Chuan Depot last Friday (26 May 2017) as we marked 200 disruption-free days on the Circle Line. Minister Khaw said that our colleagues “are working hard to raise rail reliability” and are “pressing on to improve it further”. We […]

SMRT and University of Birmingham Work to Enhance Rail Reliability

SMRT Corporation and the University of Birmingham, one of the top universities for railway science and education in the United Kingdom, have embarked on four research projects that will enhance the reliability of railway networks. About 20 SMRT engineers will be involved in research carried out at the University’s state-of-the-art railway laboratories. When necessary, SMRT […]