SMRT’s train and bus services are part of an international customer service survey, now on from 24 April 2017 till 21 May 2017. The online polls for the 2017 Customer Satisfaction Survey (CSS) are led by the CoMET and Nova, and the International Bus Benchmarking Group (IBBG) for train and bus services respectively. These surveys, […]
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There were two disruptions on the East-West Line due to faulty track circuits in recent weeks. Commuters have asked if this is in any way related to the sleeper replacement project and what was the cause of it and what are we doing to rectify it? The track circuit faults are unrelated to the sleeper […]