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SMRT enters partnerships at SITCE 2022 on rail and urban mobility

SMRT’s group of companies and partners have inked eight agreements along the theme of “Digitalisation, Decarbonisation and Demand” for advancements in rail and urban mobility at the LTA-UITP Singapore International Transport Congress & Exhibition (SITCE) 2022. Held at the Singapore Suntec Convention Centre from 2 to 4 November, SITCE is a key platform for urban […]

Ways which SMRT staff serve from the heart

Being able to do one’s job competently and as required is expected, but to do so from the heart can make all the difference. These are values exemplified by Assistant Station Manager (ASM) Malaveli D/O Jaganathan, 64, who is based at Kranji MRT station. In January last year, she noticed an elderly male commuter who […]

SMRT staff goes the extra mile to help autistic boy get home

For Assistant Station Manager (ASM) Nor Heiadayah Binte Abdullah, winner of the Customer Service Excellence (Transport) category at the Singapore Tourism Board (STB) Awards 2022, this means being observant and going beyond the call of duty and paying extra attention to students from special education (Sped) schools such as ASPN Tanglin School located within the […]

SMRT staff help wounded boy who has autism

As part of service excellence, SMRT’s frontline staff put themselves in the shoes of commuters in order to serve them as best as they can. With April being World Autism Awareness Month, we share how one of SMRT’s frontline staff, Senior Assistant Station Manager (SASM) Alain Goon, 52, put the company’s WeCare service ethos into […]

SMRT wins UITP award for Go-To initiative

SMRT is honoured and humbled to share that its efforts to serve commuters better have now been internationally recognised. The Singapore-based public transport operator was named winner of the Marketing Campaign category at the 6th International Association of Public Transport (UITP) Awards 2021 for its “Go-To SMRT” initiative whereby its commuter services and facilities were […]

Making sustainability a key part of SMRT’s DNA

As a leading public transport operator in Singapore, SMRT is aware that our businesses and actions impact how current and future generations live, work and play. Mindful of our responsibilities, we have embraced sustainability as one of our key corporate values, integrating it at the strategic and operational levels with the aim of creating a […]

Planning, drills and training help SMRT staff in flood response

When Hurricane Ida hit New York in early September 2021, many parts of the city’s underground metro system were submerged in floodwater, severely hampering train services. While Singapore is unlikely to experience cyclones and typhoons – as hurricanes are known in Asia – some parts of the island are prone to flooding, particularly with unprecedented […]

Making Track Inspection Safe, Efficient and Productive

Every night, patrollers walk the railway lines to check on the condition of the tracks. Running rails (rails on which the train wheels are supported and guided) are important assets that may affect passenger comfort, journey time or even the safety of operations if they are damaged. As running rails are subjected to wear and […]

Paving the Way for Better Journeys III – Survey Winners

SMRT Trains is working to renew the North-South and East-West Lines (NSEWL), Singapore’s oldest and most heavily utilised MRT lines. In May, SMRT published ‘Paving the Way for Better Journeys: Edition 3’ to inform residents of these upgrading efforts that aim to bring commuters better connectivity, greater convenience, more comfortable rides, timely information, smoother transitions, […]

Wheels@Ubin 2018

Participants at the Wheels@Ubin event last Friday (2 Mar) experienced a new twist to first and last mile connectivity when SMRT taxi partners picked them up from their homes and brought them safely to Changi Sailing Club, where they were then ferried to Pulau Ubin aboard a Republic of Singapore Navy (RSN) landing craft. They […]