Last month, we answered 7 commonly asked questions about SMRT Trains’ new signalling system. As system-level performance checks on the new signalling system for the North-South Line (NSL) continue, we seek to regularly answer the questions you have on re-signalling. 1. Compared to the Circle Line (CCL) and the Downtown Line (DTL), why is […]
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Harnessing the best available technologies and working with forward-thinking research institutions is helping SMRT Trains put more early-warning systems in place and build a rail network that is future-ready. It is not unlike the perfectly-timed choreography of a Formula One pit stop team. Four men from the Emergency Response Unit (ERU) stand trackside on SMRT’s […]
Weekday system-level performance checks on the new signalling system for North-South Line (NSL) commenced on 29 May 2017. As the new signalling system is fine-tuned by engineers, commuters may expect teething issues from the new system while aboard NSL trains between Marina South Pier and Jurong East. This guide explains some of the situations you […]
SMRT Trains welcomed Coordinating Minister for Infrastructure and Minister for Transport Khaw Boon Wan to Kim Chuan Depot last Friday (26 May 2017) as we marked 200 disruption-free days on the Circle Line. Minister Khaw said that our colleagues “are working hard to raise rail reliability” and are “pressing on to improve it further”. We […]
From next week (week commencing 29 May 2017), system-level performance checks on the new signalling system for the North-South Line (NSL) will be carried out on weekdays. The intensive weekday runs follow the Sunday checks done since 16 April 2017, and will allow SMRT and the Land Transport Authority (LTA) to carry out continuous checks […]
SMRT Corporation and the University of Birmingham, one of the top universities for railway science and education in the United Kingdom, have embarked on four research projects that will enhance the reliability of railway networks. About 20 SMRT engineers will be involved in research carried out at the University’s state-of-the-art railway laboratories. When necessary, SMRT […]
At the age of six, Isaac Nathaniel D’Souza was presented with a SMRT train model by one of our colleagues. His fascination with trains grew exponentially, and he is now the proud architect of his very own SMRT Land – an intricately-built miniature city of electrical train models – right in his home. A true […]
Delivering a world-class transport service that is safe, reliable and customer-centric is at the heart of what we do. Senior Station Manager Katijah Bte Sarbu won the Best Customer Service for Transport award at the Singapore Tourism Awards 2017. This was SMRT Corporation’s fourth consecutive win in the category. Katijah receiving the award from Mr […]
Thank you Minister Khaw Boon Wan for your kind words of encouragement and appreciation to all public transport staff.
SMRT’s train and bus services are part of an international customer service survey, now on from 24 April 2017 till 21 May 2017. The online polls for the 2017 Customer Satisfaction Survey (CSS) are led by the CoMET and Nova, and the International Bus Benchmarking Group (IBBG) for train and bus services respectively. These surveys, […]