Entries by SMRT Editors

Providing Outstanding Customer Service

More than two million passenger trips are made on the SMRT rail network every day. Every journey is important to us. As hardware is improved, our commitment to providing quality heartware is no less important. All NSEWL MRT stations are manned during service hours. Passengers at all our NSEWL stations will find staff close at hand to help from the […]

SMRT Buses on “Have fun with the Tans” on YouTube

YouTube Channel “Have fun with the Tans” is a series created by the Tans sharing their experiences with their son, Trevor. They go all around Singapore having all sorts of adventures. From visiting Universal Studios Singapore to checking out the Central Fire Station. In their latest video, Trevor learns more about buses by taking a ride on […]

SMRT Engineering Workforce Expansion

To strengthen our repair and maintenance capability, we have substantially reinforced our engineering workforce. Over the last 3 years, SMRT grew the number of Rail Maintenance staff by nearly a quarter (23%). For executive rail engineers alone, the numbers grew by 70%. By 2018, SMRT aims to have more than 400 engineers (a 127% increase from 2011) and more than 2,600 […]

Strengthening Maintenance Systems, Process and Culture

We want to sustain higher levels of reliability, safety, convenience and comfort for our passengers and we will do this by strengthening the way we maintain our rail network and train fleet. To keep the rail network running safely for 20 hours a day, every day, even as the NSEWL serves increasing ridership, calls for a high standard of engineering […]

SMRT CEO speaks on Innovation and Transformation in the Transportation Industry

“With timely and accurate data fusion and analysis, city planners and transport operators can shift transportation assets to meet real-time needs arising through local surges in commuter demand or a transport disruption.”- SMRT President and Group CEO, Desmond Kuek PriceWaterHouseCoopers Asia Transportation and Logisitics Conference 14 August 2015 – SMRT President and Group CEO, Desmond Kuek 14 […]