SMRT Buses on “Have fun with the Tans” on YouTube

YouTube Channel “Have fun with the Tans” is a series created by the Tans sharing their experiences with their son, Trevor. They go all around Singapore having all sorts of adventures. From visiting Universal Studios Singapore to checking out the Central Fire Station.

In their latest video, Trevor learns more about buses by taking a ride on SMRT Service 972 around Bukit Panjang.

In the video, Mrs Tan points out different features and rules on the ADL Enviro500 Double Decker bus such as the location of the fire extinguisher and emergency hammer.

Trevors Bus Experience Safety EquipmentShe also reminded Trevor that standing on the upper deck and stairs is not allowed, for his safety.

Trevors Bus Experience No Standing

They also brought Trevor on board Wheelchair Accessible Bus Service 922.

Trevors Bus Experience WAB

But the most important lesson is at the end of the video. Wonder what that is? Check out the full video below!

SMRT Bus Wash

Have you ever wondered when do our buses go for a “shower”?

After service hours every day, our buses get to enjoy their ‘Jacuzzi’ bath (also known as Automated Bus Wash) to ensure that their exterior surface are clean before they go to sleep.

SMRT Bus Wash Interior Wipe

Similar to a car wash, a bus enters the automated bus washing plant where the rotating brushes will spin back and forth to wash and polish the outer surface. The next morning when the buses ‘wake up’, our cleaning crew will sweep the bus interior to ensure that they are clean before they set off and pick you up!
How thorough is the wash? Are you curious? Check out the video to see how it’s done!

Exercise Greyhound – A test of emergency preparedness

At around 8:30am, 14th October, Station Manager Muhammad Fadzil bin Mahmood at Tiong Bahru Station received a phone call. He listened carefully to the other party and after hanging up, he picked up his signal set and said, “Exercise Greyhound. Due to train fault, service is not available from both Changi Airport and Pasir Ris to Joo Koon. RIMP is activated. Over.”

SMRT Assistant Station Managers setting up exercise signs at Tiong Bahru

SMRT Assistant Station Managers setting up exercise signs at Tiong Bahru

Exercise Greyhound is an annual emergency preparedness test that involves public transport operators SMRT and SBS Transit. The exercise is organised by Land Transport Authority and often presents challenging scenarios that involve both operators – Scenarios that neither operators want to see happen, but must be prepared for.

This time, Greyhound took place at Tiong Bahru, Outram and Buona Vista stations simulating the loss of service on SMRT’s East-West Line and SBST Transit’s North-East Line. Greyhound tests not only each company’s plans for service recovery but also the ability for both companies to work together.

Pulldown signs on bus services at Tiong Bahru MRT Station

Pulldown signs on free bus services at Tiong Bahru MRT Station

“Exercise Greyhound was a good experience as it puts to actual practice our emergency response plans for a major train disruption scenario. This really builds confidence and proficiency for the station staff, myself included, as this is the first time I am acting as an Incident Officer.” Said Service Operations Manager, Llewellyn Chong. Llewellyn takes care of SMRT Station Operations from Dover to Queenstown and shared that exercises are carried out regularly, albeit not all are on the same scale as Exercise Greyhound, “Some commuters are alarmed when they see the yellow signs. After we explain that services are running as normal and that we are just practicing, many say that it’s a good idea.”

Buses are activated as an alternative mode of transport when train services are affected. During disruptions, two types of bus services may be made available. Bus bridging services will mirror the affected train service route and bring commuters from train station to train station. Free bus services may also be activated. This refers free rides on the regular bus services, regardless of operator, that usually call at the designated bus stop.

SMRT bus bridging exercise

SMRT President and Group CEO Desmond Kuek, who was also on site during the exercise was pleased to see the team working well together for the exercise. “Emergency preparedness exercises such as Greyhound allow us to test our contingency plans on a regular basis with a number of agencies. At SMRT, we run similar exercises to test the readiness of operations and maintenance staff. Each staff member at each station, for instance, is tested at least once in three months. We also run exercises to test our more senior management staff, who are in charge of the Emergency Response Team, with challenging scenarios.

Today’s exercise tests SMRT’s contingency plans for service recovery, in the event of a disruption. For example, how quickly Station Staff and the Crisis Support Team members can put up directional signage at the stations and guide commuters to bus stops that support free bus services and the special trunk services.”

What happens during road closures?

During special events like National Day, roads are closed and bus services are diverted. What sort of work does the Buses Team have to do to ensure clear communications and smooth operations with the Bus Captains? Read on to find out more.







Service Controllers


Lim Gem Seng

Seated at the Bus Operation Control Centre (BOCC), the service controllers like Mr Lim Gem Seng have a complete overview of all bus services running at any one time. Should Bus Captains need assistance on the road, they can call back to BOCC and the service controllers are there to assist. It’s a two-way communication too as service controllers can also call the Bus Captains on the road when they receive information about roads that have been unexpectedly closed off due to accidents or other obstacles.

Route Controllers

Route Controller Sarojini


At the last bus stop before the diversion, Route Controllers like Sarojini inform all commuters on board about the change in bus route. This avoids surprises for commuters who may have missed the signs at the front of the bus about the diversions.

Bus Captains

Tey Tiong Siong

Tey Tiong Siong

At the interchanges, before the Bus Captains, like BC Tey Tiong Siong, head off on their route, they are reminded by their group supervisors on the road closures that they will encounter. When they are on the road, Bus Captains can also look out for the Route Controllers who are stationed at key junctions around the diverted area that will point the Bus Captain towards the correct direction.

We’re working on it!

A tremendous amount of work is being done to renew and upgrade the North-South East-West Line (NSEWL), Singapore’s oldest and longest MRT line.

This modernisation effort will lead to an updated and renewed railway system that will allow SMRT to run more trains, carry more passengers and serve our passengers better with faster connections across the MRT network. The multi-year, multi-project effort takes place seven days a week, all-year round. Much of the work takes place away from the public eye in train depots, deep underground in train tunnels or during the early hours of the morning when trains stop running.

Progress is being made every day. But a lot more remains to be done to modernise the NSEWL to serve you better. So SMRT must press on.

The transformation of the NSEWL is a complex engineering project. It represents the first major upgrade for the line since it started operations in 1987. Indeed, the work being done is said to be the biggest modernisation project on a “live” MRT system anywhere in the world.

With just three hours every night for engineering staff to access the track when trains are not running, it is vital for SMRT to prioritise and allocate the engineering hours available, projects and resources properly. This allows our engineers and contractors to maximise the time spent on the track so that attention can be given to the more urgent tasks.

Even as we do so, the NSEWL continues to age. Just as important is close monitoring of train operations as well as the ability to adapt maintenance timetables to the ageing system because components that reach their end-of-life may need more attention.

At present, our attention is focused on key engineering projects such as:
• Sleeper replacement

• Third rail replacement

• Re-signalling

• Upgrading older trains

• Introducing new trains

• Improved monitoring of train operations and maintenance activities

• Increasing the number of engineering staff

• Providing outstanding customer service

Sleeper replacement
Working closely with the Land Transport Authority (LTA) and rail contractors, the SMRT team achieved a major milestone when we finished replacing wooden sleepers on the North-South Line with concrete sleepers in April 2015.

With speed restrictions lifted along major portions of the NSL, passengers arrive at their destination faster. The new concrete sleepers provide a smoother and safer ride compared to the wooden ones that were approaching their end-of-life.

Wooden sleepers along the East-West Line are now being replaced nightly. Steady progress is being made thanks to the experience gained by our engineers while carrying out the NSL sleeper replacement project. When the work is completed at the end of 2016, passengers travelling from Pasir Ris to Joo Koon (and beyond to Tuas Link when the Tuas West Extension opens in 2016) on the East-West Line will also experience better train rides.

The sleeper replacement project will involve the installation of more long-lasting concrete sleepers that support the running rails, which are the metal rails on which the trains move, and this will lead to a smoother train ride for you.

Inter-related projects
An MRT train system is a complex work of engineering with many moving parts, all of which must work in a tightly coordinated manner for safe, speedy and reliable travel.

New sleepers provide you a smooth train journey.

A modernised signalling system will allow trains to travel closer to one another. This means passengers can expect to see trains arrive more frequently at MRT stations. With one of the most advanced train signalling systems designed with onboard redundancies, SMRT expects to see signalling faults much reduced.

With a new signalling system, we can place more trains onto the tracks safely, thus increasing the capacity of the line and reducing congestion at MRT stations. In order to do so, SMRT will introduce new trains.

And when the new trains are introduced, this will allow SMRT engineers to take older trains out of service to upgrade these trains with new equipment. This project will update older trains and will, in turn, lead to better commuter experience and train services once the reliability of older train types is improved.

Much has been achieved. But we need to press on as our task is not complete.
Note: Upcoming blog installments will explain the other engineering projects under our rail transformation journey. Bookmark this blog and stay tuned for more!

Gatefold HR-19

SMRT Celebrates our Nation’s 50th Birthday

Join us at 10 MRT stations and 5 bus interchanges today as we celebrate Singapore’s 50th birthday with free travel and freebies.

*Update @ 1330: Some of our stations and all interchanges have stopped giving out the freebies. Scroll down to see which ones are still giving away gifts.

Orchard MRT Volunteers

The volunteers at Orchard MRT are ready!

Visit selected train stations and bus interchanges today to get a free badge in celebration of SG50

Visit selected train stations and bus interchanges today to get a free badge in celebration of SG50

At the interchanges, we have photowalls set up for your photo taking pleasure

At the interchanges, we have photowalls set up for your photo taking pleasure

SMRT Buses welcomes all guests to sign in the SG50 Guestbook

SMRT Buses welcomes all guests to sign in the SG50 Guestbook

Did you manage to get a bite of the SG50 cake that we had at the interchanges?

Did you manage to get a bite of the SG50 cake that we had at the interchanges?

The stations that will be giving away gifts from 3pm to 5pm are

  1. Esplanade
  2. Promenade
  3. Bayfront
  4. Raffles Place
  5. City Hall

SMRT SG50 Buses

As Singapore celebrates SG50 with the many different activities all over Singapore, SMRT will be joining in with free travel on 9 August, National Day. You won’t have to tap your EZ-Link cards at the MRT Stations’ fare gates or when you board the bus. Keep a lookout for these unique SG50 SMRT buses plying the streets of Singapore this Jubilee Weekend as well.

Read more

High Capacity Buses in SMRT

High capacity buses used by SMRT Buses can carry about 50% more passengers than our 12-metre single-deck buses. SMRT’s high capacity buses include the 0405G and MAN A24 articulated buses ( commonly known as bendy buses) as well as the Enviro500 Double-Deck bus.





Mercedes-Benz 0405G

Introduced in 1996, the MB 0405G comes in four body types.

Type: Articulated
Country: Germany
Engine/CC: OM447hA/11967 cc
Capacity: Up to 149 passengers (up to 59 seated, up to 90 standing)

Mercedes-Benz 0405G

Mercedes-Benz 0405G Hispano Citaro

Mercedes Benz 0405G Hispano Habit

Mercedes Benz 0405G Hispano Habit

Mercedes Benz 0405 Hispano Carrocera

Mercedes Benz 0405 Hispano Carrocera


Mercedes-Benz 0405G Volgren


SMRT Buses deployed a MAN A24 bus for trails in 2013.

Type: Articulated
Country: Germany
Engine/CC: MAN D 2066 LUH-33/10518 cc
Capacity: Up to 130 passengers (up to 54 seated, up to 76 standing)




Britain’s biggest bus manufacturer, ADL, will supply SMRT with new-generation double-deck buses, all of which will be delivered by end 2015.

Type: Double Deck
Country: United Kingdom
Engine/CC: Cummins ISL8.9E5340B /8849 cc
Capacity: Up to 134 passengers (up to 83 seated, up to 51 standing)




Free travel on board SMRT on National Day 2015

SMRT will offer free travel on board all its bus and train services on National Day (9 August 2015). Free travel will take effect on Sunday, 9 August 2015, from the start of service to the end of operation and this includes services on the North-South East-West Lines, Circle Line and the Bukit Panjang LRT. Connections between rail lines operated by the two Public Transport Operators will also be free. Commuters taking SMRT trunk and feeder bus services, as well as SMRT’s Night Rider, can board any bus free of charge.

Read more