7 Taxis in SMRT

How Different are our Taxis? We look at the Seven Taxi Models that we have on the streets.

SMRT Epica Taxi

SMRT Chevrolet Epica Taxi

Chevrolet Epica

The tinted windows on the Epica keep the interior cooler on sunny days, providing a more comfortable ride.

Engine Capacity: 2ltr
Country of Origin: South Korea
Max. no of passengers: 4
Flag-Down rate: $3.60

SMRT Chrysler C300 Taxi

SMRT Chrysler C300 Taxi

Chrysler C300

The black beauty is the cab of choice for commuters who want to travel in style and comfort, and can claim cab fare.

Engine Capacity: 3ltr
Country of Origin: United States
Max. no of passengers: 4
Flag-Down rate: $5.00

SMRT Hyundai Azera Taxi

SMRT Hyundai Azera Taxi

Hyundai Azera

The Azera has one of the largest engine capacity in the fleet and its Eco-friendly too; running on natural gas for fuel.

Engine Capacity: 3.3ltr
Country of Origin: South Korea
Max. no of passengers: 4
Flag-Down rate: $3.80

SMRT Hyundai Starex Taxi

SMRT Hyundai Starex Taxi

Hyundai Starex

The Starex has facilities built into it to accommodate passengers with wheelchairs.

Engine Capacity: 2.5ltr
Country of Origin: South Korea
Max. no of passengers: 5 + 1 wheelchair bound
Flag-Down rate: $3.90

SMRT London TX4 Taxi

SMRT London TX4 Taxi

London TX4

Wedding couples and commuters who think they are Sherlock Holmes love the TX4. It also has enough room for one wheelchair.

Engine Capacity: 2.5ltr
Country of Origin: China
Max. no of passengers: 6
Flag-Down rate: $3.90

SMRT Ssangyong Rodius- Taxi

SMRT Ssangyong Rodius Taxi

Ssangyong Rodius

The rodius has plenty of room for a family and their luggage, perfect for those jetting off on holiday.

Engine Capacity: 2.7ltr
Country of Origin: South Korea
Max. no of passengers: 7
Flag-Down rate: $3.90

SMRT Toyota Prius Taxi

SMRT Toyota Prius Taxi

Toyota Prius

This Eco-friendly hybrid is spacious, making it perfect for that trip home after shopping.

Engine Capacity: 1.8ltr
Country of Origin: Japan
Max. no of passengers: 4
Flag-Down rate: $3.80

SMRT to improve bus service safety and reliability with the opening of BTEC

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SMRT’s Bus Training and Evaluation Centre (BTEC), Singapore’s first team-based bus training centre, was declared opened today by Guest of Honour, Mrs Josephine Teo, Senior Minister of State for the Ministry of Finance and the Ministry of Transport.

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Located at the Devan Nair Institute for Employment and Employability in Jurong East, BTEC (formerly known as the Bus Career Development Centre) offers simulator training for bus staff who drive buses and staff who manage bus operations from a command centre.

It was set up in collaboration with e2i (Employment and Employability Institute) and the National Transport Workers’ Union (NTWU) following a Memorandum of Understanding (MOU) signed in September 2014 as part of a joint initiative to drive the professionalisation of Singapore’s bus industry.

The centre was named BTEC to underscore its expanded role as a centre for research, development, training and evaluation to promote better management of bus service safety and reliability. This is done through closer coordination between Bus Captains and service coordinators, who monitor buses during their journey with the help of GPS satellite trackers.

During the launch, SMS Josephine Teo was given a tour of the facility and hands-on training on the iDSC simulator which employs the latest simulation technologies to create virtual traffic scenarios. This makes it possible for bus captains to be trained and well prepared for situations which may be dangerous for bus drivers to practise in real life, to enhance safe driving skills.

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Mr Desmond Kuek, President and Group Chief Executive Officer said: “The establishment of BTEC underscores SMRT’s drive towards better safety and bus service reliability. By using technology as a key enabler through the use of simulators for customised, team and scenario-based learning, we hope to develop a highly skilled and well-trained workforce to better serve all bus commuters in Singapore.

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SMRT has designed and developed the centre which houses an Integrated Driving and Service Control (iDSC) simulator to enable networked training amongst bus captains and service controllers. This structured development of team-based competency will improve bus service reliability and improve commuters’ travelling experience. BTEC will also leverage on a Professional Learning Management System which employs data analytics to constantly monitor driving performance for continuous improvement.

The iDSC simulator will be the first of its kind in Singapore to incorporate a Service Control Management System (SCMS) to allow team-based training. The SCMS allows up to 16 bus captains can to train together with two service controllers to improve deployment and headway, and ultimately reduce bus bunching and improve bus service reliability.

With a total of 16 simulators – eight Full Cabin Simulators and eight Bus Simulator Trainers – BTEC will improve training quality and safety as drivers learn how to navigate different buses, weather, and road conditions virtually before starting on the job.

 

 

 

Inside SMRT: Conducting Quality Control with a Auto Services Technician

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Lau San Wei first joined SMRT in April 1998. He recounts making the decision with a bunch of friends all of whom simply wanted a job. Since then the 42 year old father of two has never looked back and is now a technician in the Auto Services Department at Woodlands Bus Depot. For Lau, work starts at eight daily. His tasks involve conducting quality control on vehicles and spray painting buses. Quality control is conducted on vehicles which have undergone repair works as well as for new vehicles. The spray painting of buses is only required for new buses, buses returning from body repair works and buses to be coated with new company designs. Lau describes his job as challenging as there are always tight deadlines to be met. Despite this, he enjoys working in the auto services department because of the camaraderie he has built over the years with his co workers.

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Five facts

-It takes 3 days to complete the task of spray painting a whole bus.

-A team of 4 is designated to work on spray painting a bus.

-Lau’s favourite tools are the spray gun and the electronic sandpaper tool.

– Lau conducts quality control on 15-18 vehicles daily.

-Quality control for vehicles range from 10 minutes to 2 hrs. The time taken depends on the size of the vehicle, the damage sustained by the vehicle previously and the parts which require checking.

Inside SMRT : Repairing electrical components with an Assistant Engineering Supervisor

Meet Alwani Haja Maideen Noor Mohamed, an Assistant Engineering Supervisor at the Woodlands Bus Depot. The 46 year old veteran first joined SMRT’s Taxi Electronics Service Centre in 1997. The core of Alwani’s duties consists of repairing the electronic components of taxis such as Taxi Meters, Mobile Data Terminals, Nets terminals and Taxi Display Units. His secondary duties involve supporting the IT team by testing and reporting the results of any new software which are to be installed in taxis. Alwani describes his job as one which is in constant flux. With regular developments in technology, his department is required to constantly upgrade themselves, to remain relevant in the field of taxi electronics. This constant learning process is what Alwani enjoys most about his job.

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Five facts
-Taxi meters are programmed about a year in advance, so as to prevent commuters from being charged wrongly. For example, on public holidays the meter must be programmed such that there are no peak hour surcharges.
-In the event of a sudden holiday announcement, SMRT’s entire taxi fleet, which consists of over 3000 taxis, are recalled-for reprogramming.
– On March 23, 2015, the day that Singapore’s Founding Father, Lee Kwan Yew, passed away, Alwani’s team was recalled for the purpose of programming the Electronic Display Systems of SMRT Buses with the message, “Remembering Mr Lee Kuan Yew (1923 – 2015)”.
-Alwani and his team work on approximately 40 taxis a day. On busy days, the number of taxis may increase up to 60.
– Alwani was trained by Israeli vendors for the repairing of the electronic boards in taxi meters.

Inside SMRT: Bus Maintenance with a Lead Technician

Kumaran S/O Renganathan has been with SMRT for 15 years and he has enjoyed every moment of it. The 36 year old, is a Lead Technician of the SMRT Auto Services department at Woodlands Bus Depot. What he loves most about his job is that he is constantly learning and he enjoys gaining new information.

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Bus Captain Sng Eng Tiong – The “Sweet” Bus Captain

SMRT celebrates outstanding service excellence with the CEO Service Excellence awards. The awards recipients have all gone out of their way to show an exceptional level of service for commuters and colleagues alike. They serve as a example to all of us at SMRT that service excellence comes from within.

Bus Captain Sng Eng Tiong has been featured before in other news and blogs, like mothership.sg. Bus Captain Sng is known to many as the sweet bus captain because of the basket of sweets and treats that he has next to his seat.  A simple sign explains it all, “Please help yourself to the candy and have a sweet journey ahead.”

Bus Captain Sng shares his motivations and inspiration behind this simple act of kindness.

The service excellence course (that all SMRT employees will go through) got me thinking of delivering service in a more creative way. I wanted to bring on smiles in everyone who journeys with us and tap on the empowerment that has been given to me. At that time, I also remembered watching a news report about a taxi driver who provided mints at the back of his taxi and a short greeting note to bring a smile to his passengers’ faces.

Remembering Lee Kuan Yew

The week of National Mourning saw SMRT operate trains and selected bus services overnight twice in a week, with transport services operating on extended hours on other nights. This effort saw more than 400 of SMRT staff from buses and trains work through the night, thus allowing thousands of Singaporeans to pay their last respects to Mr Lee.

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