SMRT: Moving Stories

 SMRT: 30 Years

In 2017, SMRT celebrates 30 years of MRT operations.

Delivering a world-class transport service that is safe, reliable and customer-centric is at the heart of what we do.

As Singapore’s iconic train operator, we carry more than two million passengers on our train network daily. Throughout our 30 years of service, we have connected communities and transformed the way people live, work and play.

As we embark on our next leg, your journey matters. We look forward to the boundless opportunities to continue serving you and delivering safe and reliable travel experiences.

Our colleagues work tirelessly round the clock. Here are some of their stories.

 

“When the government first started recruiting for MRTC, I was young and raring for a challenge, so I went for the interview. They asked me whether I saw myself as a ‘railway man’. At that time, I was just a young engineer and did not understand the full implications of this question. Now, after 30 years in the industry, I can now say that I am.”

Vincent Tan, Senior Vice President, Corporate Services & Rail Operations

 

“I recall conducting a survey at Toa Payoh where I had to observe the traffic flow of people around the area. This helped to determine where to site the exits for the Toa Payoh MRT station.”

Chua Lee Na, Senior Planning Officer

 

“I had the honour of being selected to be the train operator of the first train to carry the VIPs and passengers from Toa Payoh to Yio Chu Kang MRT station.”

Hoong Mau Sui, Passenger Train Operator

 

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Win an exclusive SMRT Trains Thumbdrive!

Question: Who was the Guest of Honour when MRT operations began on 7 November 1987?

Email your name and answer to Editors@smrt.com.sg by 24 September 2017.

 

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

 

SMRT: Working For You

 30Years Anniversary Logo

In 2017, SMRT celebrates 30 years of MRT operations.

Delivering a world-class transport service that is safe, reliable and customer-centric is at the heart of what we do.

As Singapore’s iconic train operator, we carry more than two million passengers on our train network daily. Throughout our 30 years of service, we have connected communities and transformed the way people live, work and play.

As we embark on our next leg, your journey matters. We look forward to the boundless opportunities to continue serving you and delivering safe and reliable travel experiences.

 

Improving Reliability

Our renewal works on the North-South and East-West Lines (NSEWL) will ensure fewer train breakdowns, smoother rides and shorter waits.

Rail Renewal A
Rail Renewal B

Please refer to the Trains Operations Review 2017  for more information.

 

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Win an exclusive SMRT Trains Thumbdrive!

Question: How many wooden sleepers on the NSEWL were replaced?

Email your name and answer to Editors@smrt.com.sg by 24 September 2017.

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

Graphics: SMRT Trains Ltd. Operations Review 2017.

SMRT: 30 Years of Giving

 

At SMRT, we believe in having a positive impact on the communities we serve. With island-wide operations, we are committed to conducting our business in an economically, socially and environmentally–friendly manner that balances the interests of our stakeholders.

SMRT’s corporate social responsibility (CSR) strategy ensures greater affinity between our CSR programmes and our vision of Moving People, Enhancing Lives. Our CSR objectives are to support sustainable development at SMRT, while giving back to society and building a fair and inclusive community. CSR at SMRT is defined by three fundamental principles relating to philanthropy, volunteerism, advocacy and operational practices.

These principles are encapsulated in our three pillars of:

Enabling mobility

Empowering through arts and education

Encouraging environmental sustainability

In August 2017, SMRT unveiled a $30 million Gift of Mobility Fund to benefit elderly and commuters with disabilities. Efforts include the sponsorship of specially equipped vehicles that can carry wheelchairs, and inclusive playgrounds configured for children with different needs, enabling all to mingle in a play setting that fosters diversity. SMRT will partner the Community Chest to channel the fund towards supporting those in need and enabling the social service sector.

The Gift of Mobility Fund will broaden and deepen SMRT’s collaboration with Community Chest to lend a helping hand to the public with mobility needs. Social service organisations can tap on this fund to explore partnership opportunities to improve mobility and inclusivity in Singapore.

In the last 30 years, SMRT has been actively involved in projects that enhance the lives of Singaporeans through greater mobility within and outside its public transport network. The Gift of Mobility Fund will enable SMRT to make more substantial contributions to mobility causes and extend its reach to an even larger segment of society, in particular the elderly and commuters with disabilities.

SMRT President and Group Chief Executive Officer, Mr Desmond Kuek said: “Over the past 30 years, we have grown a strong tradition in SMRT of giving back to the community whom we serve.  Looking ahead, we will take our corporate social responsibility to a whole new level, with focus on inclusiveness and accessibility. Starting this year, we will set up a Gift of Mobility Fund of $30 million in cash and contributions in kind, and working together with our partners and beneficiaries, aim to reach out to better support those in our society with special mobility needs. This is in line with our vision of Moving People, Enhancing Lives.  Being at the fore of commuter service, we are committed to providing safe, reliable and comfortable rides for the more than one billion passenger journeys on our trains, buses and taxis each year.  And we want to also extend that service to include that one more elderly or special-needs person who might need a bit more care and support on their travel journey.”

 

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Win an exclusive SMRT Trains Thumbdrive!

Please list two initiatives under SMRT’s Gift of Mobility programme.

Email your name and answers to Editors@smrt.com.sg by 24 September 2017.

 

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

Singapore’s First Intergenerational Playground in Nursing Home

SMRT CEO at Intergenerational Playground at St Joseph's Home

A space where children can play and interact with the elderly – Singapore’s very first intergenerational playground in a nursing home was unveiled at St Joseph’s Home yesterday (28 Aug 2017). The $100,000 sum is the first donation from SMRT’s Gift of Mobility Fund announced two weeks ago. The government will match the sum dollar for dollar to help St Joseph’s Home support other mobility-related needs as the home expands to its full capacity of over 400 residents.

Child at Intergenerational Playground

The playground will provide a common space for the home’s residents and children to interact and play together, improving their overall wellbeing.Its unique features include a see-saw with a ramp, and a merry-go-round that has wheel-locks for wheelchairs and custom-built seats for toddlers.

SMRT CEO Desmond Kuek, Senior Minister of State Amy Khor

Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health, Dr Amy Khor, President and Group CEO, SMRT Corporation, Desmond Kuek, joined staff and residents for the official launch of the playground.

SMRT CEO engaging elderly from St Joseph's Home

Speaking at the event, Mr Kuek said SMRT was encouraged by the success of the first two SMRT-sponsored playgrounds located at Bishan-Ang Mo Kio Park and Ghim Moh.

“So when we heard about the intergenerational playground at St. Joseph’s Home, we jumped at the opportunity to help along in this very meaningful project to better connect our community,” he said.

Top shot of brand new St Joseph's Home

Gift of Mobility Fund

“It is most timely, as we are starting a Gift of Mobility Fund to commemorate our 30th anniversary, and have pledged $30 million in cash and contributions in kind over the coming years to aid those with mobility needs in our community,” he added.

In line with SMRT’s vision of ‘Moving People, Enhancing Lives’, the Gift of Mobility Fund will help those in need keep on the move and extends our commitment to providing safe reliable and comfortable rides to those who need more care and support on their travel journey.

Trains Operations Review: Nurturing Our People

Train Captain at Work

SMRT Trains has a workforce of 5,200 to support our goals of delivering service and reliability to our commuters. Stationed across the island, with some starting their day long before the first train service, our people are the cornerstone of our success.

Profile of SMRT Employees

As SMRT Trains’ headcount increases to meet growing capacity and maintenance needs, we continue to shape a lean and productive workforce.

Profile of SMRT Staff Age

Our people play a critical role in meeting commuter service expectations. We believe in cultivating an empowered engineering technical and operations workforce, and are focused on offering opportunities aplenty for their professional development to ensure that our engineering staff are well-equipped to manage our new and complex systems.

Staff Programmes

At SMRT, we believe that creating a workplace that is healthy, safe and conducive to high standards of performance is everyone’s responsibility.

We nurture a caring and cohesive culture supported by fair employment practices; proactively provide recognition, training and development for our people; and encourage them in their own journeys to build a rewarding life.

With our people at their best, we know that our commuters are in good hands too.

Graphics: SMRT Trains Ltd. Operations Review

SMRT 30 Years of Giving Appreciation Dinner

SMRT will give $30 million to aid those with mobility needs in our community, through a Gift of Mobility fund. This was announced by President and Group CEO Desmond Kuek at the ‘SMRT: 30 Years of Giving Appreciation Dinner’ held at SCRC on 16 August 2017.

From just five stations between Yio Chu Kang and Toa Payoh in 1987, SMRT has become Singapore’s premier multi-modal land transport provider. As SMRT continues to enhance reliability and improve service standards, we are mindful of our commitment to society.

We will take our Corporate Social Responsibility to a whole new level, as we mark our 30th anniversary. The Gift of Mobility Fund will allow SMRT to better serve the community and help build an inclusive society. SMRT has pledged to give $30 million in cash and contributions to aid those with mobility needs in our community. We will be able to reach a larger segment of society, in particular the elderly and commuters with disabilities, through this partnership with the Community Chest.

Mr Kuek said the Gift of Mobility fund is in line with our vision of Moving People, Enhancing Lives. “Being at the fore of commuter service, we are committed to providing safe, reliable and comfortable rides for the more than one billion passenger journeys on our trains, buses and taxis each year. And we want to also extend that service to include that one more elderly or special-needs person who might need a bit more care and support on their travel journey.”

Minister for Social and Family Development Tan Chuan-Jin said, “I am encouraged to see large corporate organisations stepping forward to engage and give back to the community through various community building initiatives and projects. It is important that as we strive for growth and development, we continue to look out for the elderly and the less fortunate amongst us.”

St Joseph’s Home and the Singapore Red Cross are amongst the first beneficiaries of the Gift of Mobility fund. At St Joseph’s Home, a nursing home with infant and childcare facilities, an inclusive playground will allow the elderly with mobility needs to interact with children attending the childcare centres there. Singapore Red Cross’ first ‘Clinic on Wheels’ programme will bring physiotherapy directly to the elderly in our community.

SMRT is also planning an innovative programme with Singtel and MINDS to improve our SMRTConnect mobile app to make land transport more inclusive and accessible for those with mobility and other special needs.

Automated Vehicles in Dubai

In June 2016, SMRT International acquired a 20% stake in 2 Getthere Holding B.V. (2getthere), a Netherlands-based company that designs and makes a family of automated vehicles. Having worked with 2getthere since 2010, SMRT looked forward to further expand operations into international markets through the provision of consultancy services and operational expertise with transportation networks.

2getthere announced this month that it has been awarded the contract to deliver a new automated vehicle system in Dubai that will link new waterfront lifestyle destination Bluewaters with the city’s network of metro stations. The innovative system will carry 5,000 people per hour per direction. It will be the largest automated vehicle connection of its kind, and is considered an example of the future of autonomous transport solutions.

Bluewaters is positioned to be a prime attraction, housing Ain Dubai, the world’s tallest and largest observation wheel, alongside residential, retail and dining facilities. Dubai aims to have 25% of all trips to and fro Bluewaters completed by automated systems by 2035.

2getthere’s 3rd generation Group Rapid Transit vehicle will be deployed to link Bluewaters with the city’s existing rail network. The driverless vehicles will operate with a series of magnets embedded into the road network. A magnetic reader will measure the position of its vehicle every 50 milliseconds and adjust its position accordingly. (Read more)

SMRT Campaign featured in Europe

Many of our commuters would remember that we launched the ‘We’re Working On It’ campaign two years ago. Conceptualised in 2015, the campaign sought to inform the public of our rail transformation efforts. We featured our colleagues who were working tirelessly round the clock to provide better and more comfortable rides for our commuters.

Two years later, many inside and outside the organisation remember the slogan, and agree that it was a memorable campaign – one that went on to bag local and international awards. The campaign was recently highlighted in a publication by Union Internationale des Transports Publics (UITP), or the International Association of Public Transport. UITP is a non-profit international association, recognised for its work in advancing the development of sustainable mobility. It is the only worldwide network to bring together the whole public transport sector and all sustainable transport modes.

In a publication released this month, UITP sought to raise awareness and acknowledge the link between the attractiveness of public transport companies as mobility service providers for customers and the attractiveness of public transport companies as employers of choice for existing staff and potential candidates. It said that companies like SMRT had to pay close attention to its own branding, as well as the general perception of the industry, in order to attract the best talent.

While this was initially a commuter-targeted initiative, it noted that SMRT obtained improved recruitment results, as well as improved customer satisfaction. It was also observed that complaint rate dropped significantly despite more intensive track renewal work being carried out. The article highlighting the “We’re Working on It” campaign was subsequently carried in The Guardian, a newspaper in the United Kingdom.

“Employees can also be public transport’s finest champions as well as providing fuel for its greatest critics. A campaign by Singaporean operator SMRT shows how employees can be great brand ambassadors. The ‘We’re Working on It’campaign humanises SMRT by using employees to front its advertising, presenting staff as part of the community, so commuters can relate to them as a mother, father, brother or sister. It also expressed SMRT management’s recognition of employees’ hard work.”

SMRT partners NTU and JTC in Transport Research

Newer, and better urban solutions for the future, and integrating multiple modes of transportation for better connectivity and accessibility- that is what SMRT Corporation, Nanyang Technological University, Singapore and JTC Corporation are hoping to achieve.

The three organisations signed a Memorandum of Understanding on 13 February 2017 to form a new ‘Mobility-as-a-Service Lab’. It leverages the strengths of each partner – SMRT’s experience as a multi-modal transport operator, NTU Singapore’s capabilities in research and development, and JTC’s expertise in master planning and infrastructure development.

The ‘Mobility-as-a-Service Lab’ – a first in the region – aims to improve commuter travel experience by seamlessly integrating train and bus networks with next-generation transport modes. These include options which some members of the public are already familiar with –electric automated vehicles, bike sharing systems and personal mobility devices such as e-scooters. Commuters will be able to use multiple transport modes and travel to further locations conveniently, without relying on personal cars.

The trials will be carried out in NTU Singapore’s lush campus and CleanTech Park in Jurong Innovation District- a combined area of 250 hectares. There are plans to expand the initiative to Tengah, Behar and Bulim eventually. Users can test new technologies, and integrate multiple transportation options.

NTU Provost Professor Freddy Boey said that NTU has deep expertise in engineering and low-carbon transportation solutions, and is confident that the partnership will develop innovative transportation solutions, leading to a car-lite Singapore.

JTC Chief Executive Officer Png Cheong Boon said that these efforts will not only improve last mile connectivity in Jurong Innovation District, but also transform commuter experience.

SMRT President and Group Chief Executive Officer Desmond Kuek noted that the urban mobility landscape is changing rapidly. “We aim to facilitate more efficient and seamless commuter journeys through the integration of mass transport modes such as trains and buses with new personal mobility options. With the development of better tools for demand aggregation, SMRT looks forward to working with our partners at NTU and JTC for more synergistic planning, operations and management of their entire transport systems to fulfil their community’s needs.”

Press release on the launch of the SMRT, NTU and JTC Mobility-as-a-Service Lab here.

Customer Satisfaction Survey

Dear Commuters,

We are pleased to announce that SMRT is participating in the 2016 Customer Satisfaction Survey (CSS) for CoMET and Nova[1] and International Bus Benchmarking Group (IBBG)[2].

We want to thank you in advance for taking part in the global trains and buses benchmarking surveys which will start from 4th April to 1st May 2016. The two surveys will help measure your satisfaction levels towards our train and bus services.

Your information and your responses will remain confidential and will not be used for any other purpose.

Thank you for completing our surveys.Note :
1) CoMET and Nova is the World’s Metro Benchmarking Group. The research is carried out by the Railway and Transport Strategy Centre at the Imperial College London.
2) IBBG is the comprehensive programme of international benchmarking for urban bus operations. The research is carried out by the Railway and Transport Strategy Centre at the Imperial College London.

CoMet

CoMET and Nova

 

 

 

 

 

 

 

 

 

 

Click here to take part in the CoMet and Nova survey.

 

IBBG

IBBG

 

 

 

 

 

 

 

 

 

 

Click here to take part in the International Bus Benchmarking Group survey.