SMRT: 30 Years of Giving

 

At SMRT, we believe in having a positive impact on the communities we serve. With island-wide operations, we are committed to conducting our business in an economically, socially and environmentally–friendly manner that balances the interests of our stakeholders.

SMRT’s corporate social responsibility (CSR) strategy ensures greater affinity between our CSR programmes and our vision of Moving People, Enhancing Lives. Our CSR objectives are to support sustainable development at SMRT, while giving back to society and building a fair and inclusive community. CSR at SMRT is defined by three fundamental principles relating to philanthropy, volunteerism, advocacy and operational practices.

These principles are encapsulated in our three pillars of:

Enabling mobility

Empowering through arts and education

Encouraging environmental sustainability

In August 2017, SMRT unveiled a $30 million Gift of Mobility Fund to benefit elderly and commuters with disabilities. Efforts include the sponsorship of specially equipped vehicles that can carry wheelchairs, and inclusive playgrounds configured for children with different needs, enabling all to mingle in a play setting that fosters diversity. SMRT will partner the Community Chest to channel the fund towards supporting those in need and enabling the social service sector.

The Gift of Mobility Fund will broaden and deepen SMRT’s collaboration with Community Chest to lend a helping hand to the public with mobility needs. Social service organisations can tap on this fund to explore partnership opportunities to improve mobility and inclusivity in Singapore.

In the last 30 years, SMRT has been actively involved in projects that enhance the lives of Singaporeans through greater mobility within and outside its public transport network. The Gift of Mobility Fund will enable SMRT to make more substantial contributions to mobility causes and extend its reach to an even larger segment of society, in particular the elderly and commuters with disabilities.

SMRT President and Group Chief Executive Officer, Mr Desmond Kuek said: “Over the past 30 years, we have grown a strong tradition in SMRT of giving back to the community whom we serve.  Looking ahead, we will take our corporate social responsibility to a whole new level, with focus on inclusiveness and accessibility. Starting this year, we will set up a Gift of Mobility Fund of $30 million in cash and contributions in kind, and working together with our partners and beneficiaries, aim to reach out to better support those in our society with special mobility needs. This is in line with our vision of Moving People, Enhancing Lives.  Being at the fore of commuter service, we are committed to providing safe, reliable and comfortable rides for the more than one billion passenger journeys on our trains, buses and taxis each year.  And we want to also extend that service to include that one more elderly or special-needs person who might need a bit more care and support on their travel journey.”

 

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Win an exclusive SMRT Trains Thumbdrive!

Please list two initiatives under SMRT’s Gift of Mobility programme.

Email your name and answers to Editors@smrt.com.sg by 24 September 2017.

 

Five winners will be picked from this week’s online giveaway.
Answers and winners will be published on this blog by 29 September 2017.
All winners will be contacted via email.

SMRT 30 Years of Giving Appreciation Dinner

SMRT will give $30 million to aid those with mobility needs in our community, through a Gift of Mobility fund. This was announced by President and Group CEO Desmond Kuek at the ‘SMRT: 30 Years of Giving Appreciation Dinner’ held at SCRC on 16 August 2017.

From just five stations between Yio Chu Kang and Toa Payoh in 1987, SMRT has become Singapore’s premier multi-modal land transport provider. As SMRT continues to enhance reliability and improve service standards, we are mindful of our commitment to society.

We will take our Corporate Social Responsibility to a whole new level, as we mark our 30th anniversary. The Gift of Mobility Fund will allow SMRT to better serve the community and help build an inclusive society. SMRT has pledged to give $30 million in cash and contributions to aid those with mobility needs in our community. We will be able to reach a larger segment of society, in particular the elderly and commuters with disabilities, through this partnership with the Community Chest.

Mr Kuek said the Gift of Mobility fund is in line with our vision of Moving People, Enhancing Lives. “Being at the fore of commuter service, we are committed to providing safe, reliable and comfortable rides for the more than one billion passenger journeys on our trains, buses and taxis each year. And we want to also extend that service to include that one more elderly or special-needs person who might need a bit more care and support on their travel journey.”

Minister for Social and Family Development Tan Chuan-Jin said, “I am encouraged to see large corporate organisations stepping forward to engage and give back to the community through various community building initiatives and projects. It is important that as we strive for growth and development, we continue to look out for the elderly and the less fortunate amongst us.”

St Joseph’s Home and the Singapore Red Cross are amongst the first beneficiaries of the Gift of Mobility fund. At St Joseph’s Home, a nursing home with infant and childcare facilities, an inclusive playground will allow the elderly with mobility needs to interact with children attending the childcare centres there. Singapore Red Cross’ first ‘Clinic on Wheels’ programme will bring physiotherapy directly to the elderly in our community.

SMRT is also planning an innovative programme with Singtel and MINDS to improve our SMRTConnect mobile app to make land transport more inclusive and accessible for those with mobility and other special needs.

New signalling system for North-South Line to commence on 29 May

From next week (week commencing 29 May 2017), system-level performance checks on the new signalling system for the North-South Line (NSL) will be carried out on weekdays. The intensive weekday runs follow the Sunday checks done since 16 April 2017, and will allow SMRT and the Land Transport Authority (LTA) to carry out continuous checks on the new signalling system.

 

Engineers from SMRT, LTA and Thales, the supplier of the signalling system, have been monitoring the performance of the signalling system closely since NSL trains began serving passengers using the new signalling system in late March. Engineers continue to rectify teething issues. These include achieving higher accuracy of train and station door alignment, better coordination between closure of train and station doors, familiarising train captains with operating the new system in inclement weather and allowing maintenance teams to troubleshoot and rectify faults with the new system.

The weekday system-level performance checks will allow the system engineers to further fine-tune and improve the operational performance of the system. These checks on the NSL – Singapore’s oldest MRT line – will furnish engineers and maintenance staff with data on the performance of the new signalling system, with the number of trains deployed on the NSL and the interval between each train varying from peak and non-peak hours. Such data will be assessed closely as part of rigorous checks before the system is declared fully capable of eventually supporting train operations at intervals of as short as 100 seconds between each train.

During the weekday system checks, the new signalling system may continue to encounter some glitches as it settles in to full-load operations. Commuters on the NSL could experience instances of train and platform doors not opening or closing promptly, trains held at stations slightly longer than usual, or trains stopping momentarily between stations. In earlier trials which took place during the last hour of passenger service, and during Sunday trials, the safety system stopped trains momentarily so that engineering staff could address signal glitches. The new Communications-Based Train Control signalling system is designed with this safety feature which ensures trains will be kept at a proper distance from one another at all times. Such situations are not safety critical and SMRT, LTA and Thales will have more engineers on standby to respond quickly to situations that may arise. More station staff will also be on hand to assist commuters.

These weekday system checks have been planned to commence during the June holidays to minimise commuter inconvenience. However, those travelling on the NSL are still advised to cater for additional travelling time.

Mr Alvin Kek, SMRT Senior Vice President for Rail Operations (NSEWL), said: “While we look forward to operating trains on the new signalling system, the all-day performance checks are part and parcel of working out teething issues that may arise when a new signalling system is introduced to a train network. Our engineers, operations controllers, and trains and stations operations staff have been working with LTA and Thales for the past two months to ensure that the checks on the new signalling system are carried out under close monitoring, and to ensure that all incidents are quickly resolved. We continue to ask for commuters’ patience and cooperation as we work round the clock to settle the system in as quickly as possible.”

Commuters can refer to SMRT’s Facebook and Twitter feed, as well as the SMRT Connect and MyTransport travel apps for service updates.