I read with great interest a letter in the Straits Times forum page on 13 March on “Motivating Transport Operators to Change”. I came away with respect for the writer, Lim Yi Fan. Although the letter was not addressed directly to SMRT, I have taken the liberty to add my voice to the conversation.
With some probity, the writer noted that: “the solution can be found only in the fundamentals.” I agree. The writer further suggested reviewing the existing contracting framework for the provision of public transport, and pegging it to a set of “performance indicators” to shape the behaviour and motivations of transport operators.
This may well be a necessary “step in the right direction”.