SMRT amongst first rail operators in Asia to be awarded with ISO 55001 certificate

SMRT amongst first rail operators in Asia to be awarded with ISO 55001 certificate as part of its drive towards higher train service reliability

SMRT was presented with the ISO 55001 certificate on 4th May 2015 by TUV SUD PSB, a German-based technical services provider, after months of preparation and reviews in the way it manages its rail assets such as trains, tracks and signaling systems. By benchmarking its maintenance processes and service levels to best-of-class international standards, this certification marks a key milestone for the transport operator towards higher rail reliability and service excellence.

L-R: SMRT President and Group CEO Mr Desmond Kuek, SMRT Trains Managing Director Mr Lee Ling Wee, TUV SUD ASEAN Vice President Mr Clement Teo, TUB SUD ASEAN CEO Mr Richard Hong

L-R: SMRT President and Group CEO Mr Desmond Kuek, SMRT Trains Managing Director Mr Lee Ling Wee, TUV SUD ASEAN Vice President Mr Clement Teo, TUV SUD ASEAN CEO Mr Richard Hong

The achievement of the ISO 55001 standard is part of the journey that SMRT has embarked on to expand its asset management approach and maintenance regime from one that relies on OEM recommendation (fixed maintenance intervals) to one that includes identification, analysis and mitigation of asset failure risks, where intervals of maintenance works are regularly reviewed based on asset conditions. This risk-based maintenance regime embraces the predictive maintenance approach and will lead towards better resource optimization, reliability and commuter experience.

Mr Lee Ling Wee, Managing Director for SMRT Trains said, “The SMRT Trains team has worked hard for the past year to review and align our systems and processes to ISO 55001 standards. The achievement of this certification affirms that we are moving in the right direction. Having the right systems and processes in place, we now have to apply ourselves to each category of critical assets within the network that we operate, to deliver the highest standards of train service reliability.”

SMRT is currently the only rail operator in Singapore to have the ISO 55001 or equivalent asset management certification, and the second in Asia after Hong Kong’s MTR.

Station Stories: Jurong East MRT Station

Jurong East MRT Station

It’s no easy feat working at one of Singapore’s busiest MRT stations, yet if you ask Assistant Station Manager (ASM) Amran Bin Abdul, he wouldn’t want to be anywhere else.

ASM Amran has been working at Jurong East MRT Station for the last 16 years. In fact this was his first and only posting. Together with Station Manager Yeow Meng Chai, they are the longest serving SMRT staff at Jurong East MRT Station.

JurongEastPSC

Station Manager Yeow Meng Chai and Assistant Station Manager Amran are on hand to assist commuters

 

ASM Amran, who initially wanted to be posted at Choa Chu Kang MRT Station, due to the close proximity of his home, has developed many skills since he first started; one of it being patience. “Before I joined SMRT I use to be very hot tempered, but being thrust into the service line, I’ve learnt to mellow down”.

Over the years, ASM Amran’s job has been getting harder. This is due to increase of passengers at Jurong East MRT station. With many new shopping centers in the vicinity, there’s been a surge in passengers. However, ASM Amran is not one to cower from a challenge. “We have an able team here and with strong team work we will always provide excellent service to our passengers”. The number of passengers is expected to increase once the hospital and the hotel are open. But Jurong East MRT Station is equipped to handle a larger number of passengers. In 2011, under the Jurong East Modification Project (JEMP), the construction of two new platforms and a new track was completed. It is now the only station in Singapore that has six platforms.

Currently, the two new platforms; A and B, are only operational during peak periods. (Monday to Friday, 7am to 10am, 5pm to 8pm)

JurongEastPlatforms

 

Did you know?

  • Among all of SMRT’s stations, Jurong East MRT Station has the most number of surveillance cameras. There are a total of 322.
  • Jurong East MRT Station has 6 platforms. Platform A, D & E serves the North-South line. Platform C & E serves the East line and Platform F serves the West line.
  • It has the most number of Customer Service Ambassadors; 16 during the morning shift and 9 during the evening shift.

Station Stories: Changi Airport MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

CG2: Changi Airport Station

The Changi Airport MRT Station (CG2) station was opened on 27 February 2002 by the then Minister for Transport, Mr Yeo Cheow Tong as one of the terminal Mass Rapid Transit (MRT) stations for the East West Line. It is located in between Singapore Changi Airport’s Terminal 2 and Terminal 3.

With no residential areas nearby, Station Manager Muhd Azhari and his team has the unique experience of dealing with tourists. “It is a challenging task as tourists often gets confused and some have difficulties conversing in English” says Muhd Azhari, who has been in SMRT for 8 years.

Changi Airport MRT Station Passenger Service Centre

The Station Staff at Changi Airport MRT Station’s Passenger Service Centre

A.Halid, Assistant Station Manager who has been working in SMRT for 18 years adds “Many passengers who just arrived in Singapore, often asks us on hotels that they can stay in. In most cases they don’t want the high-end hotels but instead asks about the cheap backpackers’ inn. To ensure that we are able to provide our commuters with the best answer we took the initiative to consolidate a list of hotels in Singapore”.

At Changi Airport MRT Station, peak hours are dependent on flight schedules. The station sees a higher flow of commuters from Thursdays to Saturdays as well as Sunday evenings.

Here are 5 things you may not know about Changi Airport MRT Station

  • Changi Airport MRT station has the widest platforms of any underground station in Singapore. It’s 26.5 meters wide.
  • It is one of the three MRT stations that have fare gates on the same level as the platform. (The other two stations are Bishan and Expo station)
  • Almost every day at least one passenger leaves a belonging behind at the platform.
  • The station has a list of every hotel in Singapore as well as the closest MRT station to these places. This is because Changi Airport Station staff commonly receive queries on hotel locations.
  • Grateful tourists thankful for the good service from station staff have presented them with soft toys and keep sakes as farewell gifts. You can see these displayed at the Passenger Service Centre.
Soft toys on display at the Changi Airport MRT Station PSC

Soft toys on display at the Changi Airport MRT Station PSC

Renewing the ageing infrastructure

The Yew Tee to Kranji stretch on the North South Line was described in The Straits Times, as the “most problematic section” of the North South Line (“Wanted: Experts to give rail network thorough health check”). In this blog post, Mr Lee Ling Wee, Managing Director of SMRT Trains, explains how SMRT is working to improve reliability not just along the 4.1 km of tracks between Yew Tee and Kranji, but throughout the North South-East West Line.

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Station Stories: Pasir Ris MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

EW 1: Pasir Ris Station

Opened in 1989, Pasir Ris MRT Station (EW1) is the eastern terminal station of the East West Line. It is also the first above ground MRT Station in Singapore to begin installing half height platform screen doors.

At the heart of Pasir Ris New Town and located right next to White Sands Shopping Centre, Pasir Ris MRT Station, is helmed by a seven man strong team throughout the day.

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Station Stories: Joo Koon MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

EW 29: Joo Koon

At the western terminus of the East West line, lies Joo Koon MRT Station. Opened on 28 February 2009, Joo Koon MRT Station is unique as there are no residential areas surrounding it. Instead, there are numerous factories as well as army camps in its vicinity.

On weekdays, other than the usual peak hour traffic in the morning and evenings, Joo Koon MRT station is relatively quiet.

JooKoonStationStaff

However it’s no walk in the park says Station Manager Sawal, who’s been in SMRT for the last 21 years.  “When we first started, there were no buildings around but now there are factories and once the extension (Tuas Link) comes up we expect to get busier”.  He further adds “Over the weekends the station can get crowded as at times bus loads of workers arrive”.

Station Manager Sawal is very familiar with the surroundings as he was part of the team that was working with LTA even before the station was operational.

Remembering Lee Kuan Yew

The week of National Mourning saw SMRT operate trains and selected bus services overnight twice in a week, with transport services operating on extended hours on other nights. This effort saw more than 400 of SMRT staff from buses and trains work through the night, thus allowing thousands of Singaporeans to pay their last respects to Mr Lee.

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Station Stories: Marina South Pier MRT Station

Station Stories: We kick off this series of stories on our MRT stations with the terminus stations, the stations at the very end of the lines. 

NS 28: Marina South Pier

Located on reclaimed land, the Marina South Pier MRT (NS 28) station is the newest station on the North South Line. Opened on 23 November 2014, Sunday, the station is the southernmost station on the North South line. The station is located near the Marina South Pier and the Marina Bay Cruise Centre Singapore and its 1.6 kilometers away from the next station, Marina Bay.

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Motivation and Capability

I read with great interest a letter in the Straits Times forum page on 13 March on “Motivating Transport Operators to Change”. I came away with respect for the writer, Lim Yi Fan. Although the letter was not addressed directly to SMRT, I have taken the liberty to add my voice to the conversation.

With some probity, the writer noted that: “the solution can be found only in the fundamentals.” I agree. The writer further suggested reviewing the existing contracting framework for the provision of public transport, and pegging it to a set of “performance indicators” to shape the behaviour and motivations of transport operators.

This may well be a necessary “step in the right direction”.

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SMRT Engineering Trains – Track Tamping Vehicle

Track Tamping Vehicle (TTV)

The SMRT Trains group employs an extensive range of specialised vehicles to maintain our rail network. Grouped under the Engineering Trains Branch (ETB), these vehicles roll out from our depots after passenger trains have completed service. Get to know the key workhorses of ETB, used by our engineers while the rest of Singapore is asleep in this series.

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