Customer Satisfaction Survey

Dear Commuters,

We are pleased to announce that SMRT is participating in the 2016 Customer Satisfaction Survey (CSS) for CoMET and Nova[1] and International Bus Benchmarking Group (IBBG)[2].

We want to thank you in advance for taking part in the global trains and buses benchmarking surveys which will start from 4th April to 1st May 2016. The two surveys will help measure your satisfaction levels towards our train and bus services.

Your information and your responses will remain confidential and will not be used for any other purpose.

Thank you for completing our surveys.Note :
1) CoMET and Nova is the World’s Metro Benchmarking Group. The research is carried out by the Railway and Transport Strategy Centre at the Imperial College London.
2) IBBG is the comprehensive programme of international benchmarking for urban bus operations. The research is carried out by the Railway and Transport Strategy Centre at the Imperial College London.

CoMet

CoMET and Nova

 

 

 

 

 

 

 

 

 

 

Click here to take part in the CoMet and Nova survey.

 

IBBG

IBBG

 

 

 

 

 

 

 

 

 

 

Click here to take part in the International Bus Benchmarking Group survey.

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