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Trains Operations Review: Improving Reliability and Connectivity

SMRT staff at work

There are over two million commuter rides on our trains every day. SMRT Trains is working to ensure that we bring you safe, reliable and comfortable rides every day.

Our multi-year, multi-project efforts in renewing the North-South and East-West Lines (NSEWL) as well as our plans to increase reliability on the Circle Line and Bukit Panjang LRT are in full force. Here’s a snap shot and progress update on our ongoing renewal works.

SMRT Rail Renewal figures

The NSEWL will receive 57 new trains by 2018, of which 45 new trains have been delivered to Bishan Depot and Tuas Depot. The trains are being fitted out and tested extensively to ensure they are certified safe for passenger service.

Designed to operate with the new signalling system, we will be able to deploy more trains on the NSEWL in the foreseeable future.

SMRT upgrades older trains and buys new trains

As we work toward improving rail reliability, we place strong emphasis on growing our operations capability.

The Maintenance Operations Centre (MOC), the first of its kind in the region, was set up in 2015 to allow us to solve complex technical issues in real-time, so we can rectify track faults more quickly. The MOC has introduced new condition monitoring technologies and real-time data analytics to bolster our existing fault rectification arsenal.

Here’s a look at how we measure reliability and how we perform against the Land Transport Authority’s benchmarks.

SMRT measures reliability

From June 2017, SMRT began operating the Tuas West Extension, an extension of the EWL from Joo Koon Station.

With this, commuters travelling to Jurong and Tuas enjoy significantly better public transport connectivity.

Opening of the Tuas West Extension and Circle Line Loop

SMRT Trains will continue to bring you greater convenience and comfort.

Graphics: SMRT Trains Ltd. Operations Review 2017

Testing time for new Circle Line (CCL) trains

If old assets need to be fixed, then new assets are all good? Not quite, going by reports of disruptions on brand new MRT lines with “glitches” and new trains that have teething problems. We spoke to the Circle Line team to learn about the work involved in testing new CCL trains.

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Station Stories: Bras Basah MRT Station

Bras Basah MRT Station: Assistant Station Manager (ASM), Muhammad Ashek Bin Mohd Ali has been with SMRT for six years. As an ASM, part of his duties include patrols around the station.

SMRT ASM Ashek

Being the deepest MRT station in the train network, Ashek has to cover a fair bit of ground. Each patrol takes him up to twenty minutes. During the patrol, Ashek has to be vigilant as he keeps a lookout for defects, safety threats as well as hazards to ensure the safety of passengers.

ASM Ashek's patrol route includes the water feature on the ground level of Bras Basar Station.

ASM Ashek’s patrol route includes the reflection pool on the ground level of Bras Basah Station.

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