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International Customer Service Survey on SMRT Train and Bus Services

SMRT’s train and bus services are part of an international customer service survey, now on from 24 April 2017 till 21 May 2017.

The online polls for the 2017 Customer Satisfaction Survey (CSS) are led by the CoMET and Nova, and the International Bus Benchmarking Group (IBBG) for train and bus services respectively. These surveys, which allow commuters to rate transport operators on their levels of service, provide data that show areas in which train and bus services serve commuters well and flag out areas for improvement.

These two surveys will help us better understand your satisfaction levels towards our train and bus services.


Click here to participate in IBBG CSS.


Click here to participate in to participate in CoMET Nova CSS.

Both surveys are managed by Railway and Transport Strategy Imperial College of London (RTSC).

Once the surveys are completed, RTSC will compile the data, provide them to participating metros, and present them at the CoMET and Nova meetings in the second half of 2017.

The CoMET Benchmarking Group has 17 members made up of some of the largest metros while the Nova Benchmarking Group currently has 16 members consisting of mostly medium sized or newer metros. CoMET and Nova provides a confidential forum for metros to share experiences, compare performances, and identify best practices and learn from each other.

The IBBG is a comprehensive programme benchmarking urban bus operations. The consortium is currently made up of 15 medium and large sized bus organisations in the world.

The surveys go live from Monday 24 April through Sunday 21 May 2017. Your information and responses will remain confidential and will not be used for any other purpose.

We thank you for sharing feedback via these surveys.

Customer Satisfaction Survey

Dear Commuters,

We are pleased to announce that SMRT is participating in the 2016 Customer Satisfaction Survey (CSS) for CoMET and Nova[1] and International Bus Benchmarking Group (IBBG)[2].

We want to thank you in advance for taking part in the global trains and buses benchmarking surveys which will start from 4th April to 1st May 2016. The two surveys will help measure your satisfaction levels towards our train and bus services.

Your information and your responses will remain confidential and will not be used for any other purpose.

Thank you for completing our surveys.Note :
1) CoMET and Nova is the World’s Metro Benchmarking Group. The research is carried out by the Railway and Transport Strategy Centre at the Imperial College London.
2) IBBG is the comprehensive programme of international benchmarking for urban bus operations. The research is carried out by the Railway and Transport Strategy Centre at the Imperial College London.

CoMet

CoMET and Nova

 

 

 

 

 

 

 

 

 

 

Click here to take part in the CoMet and Nova survey.

 

IBBG

IBBG

 

 

 

 

 

 

 

 

 

 

Click here to take part in the International Bus Benchmarking Group survey.

Takeaways from CoMET Annual Meeting 2015

Transport professionals from SMRT and around the world who attended the CoMET meeting spent many enlightening hours sharing experiences, challenges and possible solutions to running heavy rail networks that carry millions of people daily.

Read more