Jurong East MRT Station
It’s no easy feat working at one of Singapore’s busiest MRT stations, yet if you ask Assistant Station Manager (ASM) Amran Bin Abdul, he wouldn’t want to be anywhere else.
ASM Amran has been working at Jurong East MRT Station for the last 16 years. In fact this was his first and only posting. Together with Station Manager Yeow Meng Chai, they are the longest serving SMRT staff at Jurong East MRT Station.
ASM Amran, who initially wanted to be posted at Choa Chu Kang MRT Station, due to the close proximity of his home, has developed many skills since he first started; one of it being patience. “Before I joined SMRT I use to be very hot tempered, but being thrust into the service line, I’ve learnt to mellow down”.
Over the years, ASM Amran’s job has been getting harder. This is due to increase of passengers at Jurong East MRT station. With many new shopping centers in the vicinity, there’s been a surge in passengers. However, ASM Amran is not one to cower from a challenge. “We have an able team here and with strong team work we will always provide excellent service to our passengers”. The number of passengers is expected to increase once the hospital and the hotel are open. But Jurong East MRT Station is equipped to handle a larger number of passengers. In 2011, under the Jurong East Modification Project (JEMP), the construction of two new platforms and a new track was completed. It is now the only station in Singapore that has six platforms.
Currently, the two new platforms; A and B, are only operational during peak periods. (Monday to Friday, 7am to 10am, 5pm to 8pm)
Did you know?
- Among all of SMRT’s stations, Jurong East MRT Station has the most number of surveillance cameras. There are a total of 322.
- Jurong East MRT Station has 6 platforms. Platform A, D & E serves the North-South line. Platform C & E serves the East line and Platform F serves the West line.
- It has the most number of Customer Service Ambassadors; 16 during the morning shift and 9 during the evening shift.