A Facebook post by a worried mother went viral on the evening of 17 October as her autistic son went missing in the Somerset/ Killiney area around 4pm. A message was sent from Somerset MRT Station to alert the network.
A Train Captain (TC) at Joo Koon MRT station saw the boy and approached him. Colleagues at Joo Koon confirmed his identity shortly after. Station managers Rashid, Khairi and Nasir sprang into action. Apart from informing the authorities and the rest of the network, they comforted the boy who had presumably went without food and drink for hours.
Khairi purchased food for the boy and tried to calm him down by providing drawing materials. The case was closed when the boy’s father arrived at Joo Koon with police officers.
Khairi said, “We felt relieved and happy because his parents must have been so worried about his whereabouts and safety. The boy looked hungry and exhausted, and we wanted to make him as comfortable as we could, before his parents arrived.
Great teamwork between SMRT colleagues helped to safely reunite the lost boy with his mother. It’s yet another example of how we can all make a difference to people who use our transport services.