Trains Operations Review: Our Service Commitment

In 2017, SMRT celebrates 30 years of MRT operations.

Delivering a world-class transport service that is safe, reliable and customer-centric is at the heart of what we do.

As Singapore’s iconic train operator, we carry more than two million passengers on our train network daily. Throughout our 30 years of service, we have connected communities and transformed the way people live, work and play.

As we embark on our next leg, your journey matters. We look forward to the boundless opportunities to continue serving you and delivering safe and reliable travel experiences.

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Firstly, we thank you for your support! With 162 compliments to every complaint received, your feedback goes a long way in encouraging SMRT staff. Always there to help you, our station managers and ambassadors are ever-willing to go the extra mile to make you feel safe and comfortable on our trains.

Feel free to tap on the many commuter service touchpoints we have across our stations, passenger service centres, platforms and trains to make your commute with us more comfortable.

Stay in touch with us through our digital platforms. Our two-way communication channels provide you with real time travel updates and a platform to give us feedback too.

At SMRT, we strive to create and provide a safe, inclusive and accessible environment for all our commuters. Here are just some initiatives we have implemented.

SMRT Trains will continue to bring you greater convenience and comfort.

Graphics: SMRT Trains Ltd. Operations Review 2017